Call Centre Operator (Administration Officer Lvl 3) - Temp FT

South Western Sydney Local Health District; Sydney; On-site; AUD 3,367,000 - 3,549,000; Full time

Benefits offered by this job

12% superannuation

Salary packaging

Flexible working

Annual leave with 17.5% loading

One extra day off each month

Hybrid work options

Job summary

South Western Sydney Local Health District in Campbelltown is recruiting for a Temporary Full Time Health Language Services role within a busy call centre. You will deliver responsive customer service, assist with scheduling and healthcare administration while supporting clinicians and patients.

The ideal candidate thrives in a busy environment with strong communication, attention to detail, and accurate data entry. This role offers a 38-hour week and visa-friendly terms where applicable.

Qualifications

• Strong communication and interpersonal skills are essential.
• High level of accuracy in data entry and administrative tasks.
• Ability to thrive in a busy, fast-paced call centre environment.

Responsibilities

• Provide customer service in a busy call centre environment.
• Support scheduling and stakeholder engagement.
• Assist healthcare administration tasks as part of Health Language Services.

Skills

Strong communication & interpersonal

Attention to detail

Data entry accuracy

Customer service experience

Job description

Requisition ID: REQ694645

Employment Type: Temporary Full Time, 38 hours per week until 11/04/2027

Remuneration: $1,416.58 - $1,460.72 per week+ 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)

Location: HLS Call Centre – 1 Bolger St, Campbelltown

Applications close: 11/10/26

Contact: Karen Andrews on 02 8738 6812 | [e-mail]

Temporary roles are available to visa holders, with contracts issued in accordance with visa conditions. Visa holders will be considered where no suitable Australian citizen or permanent resident is identified.

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

Health Language Services offers the opportunity to make a meaningful contribution to patient care by supporting effective communication between patients, clinicians and healthcare services. As a specialised service that promotes equitable access to healthcare for culturally and linguistically diverse communities, HLS plays an important role in improving health outcomes across the district.

Working within a supportive and collaborative team environment, this position provides valuable experience in customer service, scheduling, stakeholder engagement and healthcare administration while contributing to the delivery of high-quality healthcare services.

Are You the Right Fit?

Success in this role requires the ability to thrive in a busy and fast-paced call centre environment while consistently delivering responsive and professional customer service. Strong communication and interpersonal skills, excellent attention to detail, and a high level of accuracy in data entry and administrative tasks are essential.

The ideal candidate can effectively manage competing priorities, maintain high service standards, and build positive relationships with patients, clinicians and other stakeholders. A collaborative approach to teamwork, combined with initiative, adaptability and strong problem-solving skills, supports the effective coordination of services and positive outcomes for the communities served.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

• Describe a time when you worked in a busy customer service or call centre environment and had to manage multiple competing priorities. How did you ensure you provided excellent customer service while maintaining accuracy and attention to detail?
• Tell us about a time when you identified and resolved a problem in the work place while working collaboratively with others. What steps did you take, and what was the outcome?

If you’d like more details, we’re here to help.

Position Information

• Applicants will be assessed against the criteria in the Position Description.

Diversity, Culture & Inclusion

• We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [e-mail]
• We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

Aboriginal Workforce

• For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact [e-mail]. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

• Financial Perks
  • 12% superannuation
  • Salary packaging and novated leasing via Smart Salary
  • Annual leave with 17.5% leave loading (for full-time and part-time staff)
  • One extra day off each month for full-time employees
• Work-Life Balance
  • Flexible work options, including hybrid and varied hours (depending on the role)
  • Paid maternity and parental leave
  • Generous leave options like long service and carers leave
• Grow Your Career
  • Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
• Health & Wellbeing
  • Discounted gym membership through Fitness Passport
  • Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
  • Wellbeing programs that promote mental health, resilience, and balance

Additional Information

• Vaccination Requirements
  • All staff must meet NSW Health’s vaccination and screening requirements before starting.
• Child Safe Employment
  • South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
• Temporary Positions
  • For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.