Healthcare Affiliate Network Growth Coordinator

Hanover Insurance Group, Inc.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Dental discounts

Employee Assistance Program (EAP)

Fitness Passport

Private health insurance discounts

Career development

Job summary

ForHealth Group is seeking an experienced Affiliate Network Coordinator to join our Occupational Health team in Sydney on a full-time basis. You will manage and grow our national affiliate provider network, coordinate bookings, and support provider relationships to ensure high-quality service delivery for customers and clients.

This role combines network management, customer service, reporting, and operational coordination in a dynamic healthcare environment.

Qualifications

• Minimum 2 years in Occupational Health
• Minimum 2 years in Customer Service
• Strong relationship-building and stakeholder management skills
• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills
• Ability to manage multiple priorities and meet deadlines
• Experience working autonomously and collaboratively
• Strong problem-solving and analytical capabilities

Responsibilities

• Build and maintain relationships with affiliate clinics and network providers.
• Act as primary contact for providers regarding bookings, service delivery, results, and invoicing.
• Onboard new and existing providers to SLAs and monitor compliance.
• Support network pricing structures and provider fee arrangements.
• Ensure accurate costing and invoicing processes.
• Maintain network capability, availability, and geographic coverage data.
• Identify network gaps and support onboarding initiatives.
• Coordinate customer bookings across the affiliate network.
• Respond to client and candidate enquiries via phone and email.
• Conduct QA checks on pre-employment medical results.
• Liaise with clinics for timely return of medical results.
• Analyse network utilisation and demand to identify growth opportunities.
• Prepare reports on network performance, utilisation, financials, and geographic coverage.
• Collaborate with internal stakeholders to support service delivery.
• Promote safe work practices and WHS compliance.

Skills

Relationship-building

Customer service

Communication

Organisational skills

Attention to detail

Problem-solving

Analytical capabilities

Job description

ForHealth Group is seeking an experienced Affiliate Network Coordinator to join our Occupational Health team in Sydney on a full-time basis. You will manage and grow our national affiliate provider network, coordinate bookings, and support provider relationships to ensure high-quality service delivery for customers and clients.

This role combines network management, customer service, reporting, and operational coordination in a dynamic healthcare environment.