Affiliate Network Coordinator

Hanover Insurance Group, Inc.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Dental discounts

Employee Assistance Program (EAP)

Fitness Passport

Private health insurance discounts

Career development

Job summary

ForHealth Group is seeking an experienced Affiliate Network Coordinator to join our Occupational Health team in Sydney on a full-time basis. You will manage and grow our national affiliate provider network, coordinate bookings, and support provider relationships to ensure high-quality service delivery for customers and clients.

This role combines network management, customer service, reporting, and operational coordination in a dynamic healthcare environment.

Qualifications

• Minimum 2 years in Occupational Health
• Minimum 2 years in Customer Service
• Strong relationship-building and stakeholder management skills
• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills
• Ability to manage multiple priorities and meet deadlines
• Experience working autonomously and collaboratively
• Strong problem-solving and analytical capabilities

Responsibilities

• Build and maintain relationships with affiliate clinics and network providers.
• Act as primary contact for providers regarding bookings, service delivery, results, and invoicing.
• Onboard new and existing providers to SLAs and monitor compliance.
• Support network pricing structures and provider fee arrangements.
• Ensure accurate costing and invoicing processes.
• Maintain network capability, availability, and geographic coverage data.
• Identify network gaps and support onboarding initiatives.
• Coordinate customer bookings across the affiliate network.
• Respond to client and candidate enquiries via phone and email.
• Conduct QA checks on pre-employment medical results.
• Liaise with clinics for timely return of medical results.
• Analyse network utilisation and demand to identify growth opportunities.
• Prepare reports on network performance, utilisation, financials, and geographic coverage.
• Collaborate with internal stakeholders to support service delivery.
• Promote safe work practices and WHS compliance.

Skills

Relationship-building

Customer service

Communication

Organisational skills

Attention to detail

Problem-solving

Analytical capabilities

Job description

The Company

ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide.

We are seeking an experienced and relationship-focused Affiliate Network Coordinator to join our Occupational Health team on a Full-time basis. This is an exciting opportunity to play a key role in managing and growing our national affiliate provider network while ensuring exceptional service delivery for our customers and clients.

The Role

As the Affiliate Network Coordinator, you will be responsible for maintaining the effectiveness of our affiliate network to meet customer demand and business objectives. You will work closely with healthcare providers, customers, and internal teams to support network performance, coordinate bookings, manage provider relationships, and identify opportunities for network growth.

This role combines network management, customer service, stakeholder engagement, reporting, and operational coordination in a dynamic healthcare environment.

Key Responsibilities

• Build and maintain strong relationships with affiliate clinics and network providers.
• Act as the primary point of contact for providers regarding bookings, service delivery, results, and invoicing.
• Onboard new and existing providers to service level agreements and monitor compliance.
• Support network pricing structures and provider fee arrangements.
• Ensure accurate costing and invoicing processes.
• Maintain network capability, availability, and geographic coverage data.
• Identify network gaps and support provider onboarding initiatives.
• Coordinate and manage customer bookings across the affiliate network.
• Respond to client and candidate enquiries via phone and email.
• Conduct quality assurance checks on pre-employment medical results.
• Liaise with clinics to ensure timely return of medical results and supporting documentation.
• Analyse network utilisation and customer demand to identify growth opportunities.
• Prepare reports on network performance, utilisation, financials, and geographic coverage.
• Collaborate with internal stakeholders to support service delivery and customer outcomes.
• Promote safe work practices and comply with workplace health and safety requirements.

About You

To be successful in this role, you will have:

• Minimum 2 years' experience in Occupational Health.
• Minimum 2 years' experience in Customer Service.
• Strong relationship-building and stakeholder management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience working autonomously and collaboratively within a team.
• Strong problem-solving and analytical capabilities.

Desirable

• Account Management experience.
• Data analysis and reporting experience.
• Experience working with healthcare providers or clinic networks.

Why Join Us?

At ForHealth, our people are our lifeblood. We support, invest in, and grow our teams. In addition to a supportive working environment, you’ll enjoy:

• 20% off Dental treatments for you and your family.
• Employee Assistance Program (EAP) providing 24/7 confidential support.
• Fitness Passport with access to discounted gym memberships for you and your family.
• Private health insurance discounts.
• Career development and learning opportunities.
• The opportunity to contribute to a growing national healthcare network.

You’ll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia, one patient at a time.

Ready to Make a Difference?

If you’re passionate about building strong partnerships, delivering exceptional customer service, and helping drive the success of a national healthcare network, we’d love to hear from you.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry, disability, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive culture where everyone belongs.