Operations Manager - Community Allied Heath

Healthcare Australia

City of Melbourne

On-site

AUD 150,000 - 190,000

Full time

6 days ago

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Benefits offered by this job

Birthday Leave

Health Perks – 7% off BUPA Private

Recharge Time – extra leave

24/7 Support – EAP

Salary Packaging – novated leasing

Study Support

The Gifting Hub

Job summary

Healthcare Australia (HCA) is recruiting an experienced Occupational Therapist leader to oversee national Allied Health services across Home Care and NDIS programs.

You will drive operational performance, workforce planning, clinician utilisation, and financial performance while delivering outstanding client outcomes. AHPRA registration and senior leadership experience are essential, with a passion for accessible community healthcare.

Qualifications

Qualified Occupational Therapist with current AHPRA registration.
Experience leading Allied Health or community healthcare teams.
Strong operational leadership and financial acumen.
Knowledge of Home Care Packages (HCP), CHSP, NDIS and related reforms.

Responsibilities

Lead the operational performance of national Allied Health services.
Drive revenue growth, profitability, and service line performance.
Monitor and optimise clinician utilisation, productivity, and appointment efficiency.
Oversee workforce planning, recruitment, and capacity management to support business growth.
Analyse operational and financial data to identify trends, opportunities, and performance improvements.
Develop and maintain strong relationships with internal stakeholders across Home Care and NDIS teams.
Manage escalated client matters and ensure exceptional service delivery.
Coach, mentor, and develop both clinical and non-clinical team members.
Lead performance management, professional development, and team engagement initiatives.
Drive process improvement, innovation, and operational efficiencies.

Skills

Strategic leadership

Workforce planning

Stakeholder engagement

Data-driven

Budget management

Clinical leadership

NDIS/Home Care

Education

Bachelor of Occupational Therapy

Registered Occupational Therapist (AHPRA)

Job description

Job Description

Company Description

At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff. As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector. At HCA, this is where care begins.

Job Description

Reporting to the National Manager, you will lead a multidisciplinary Allied Health workforce delivering services across Home Care and NDIS programs throughout Australia.

You will be responsible for balancing operational performance with exceptional client outcomes by overseeing workforce planning, clinician utilisation, service demand, financial performance, recruitment, and stakeholder engagement.

This role is ideal for a strategic leader who thrives in a fast-paced environment and is passionate about improving access to high-quality Allied Health services within the community.

Please note: To be considered for this role, you must be a qualified Occupational Therapist with current AHPRA registration.

Day to Day!

Lead the operational performance of national Allied Health services
Drive revenue growth, profitability, and service line performance
Monitor and optimise clinician utilisation, productivity, and appointment efficiency
Oversee workforce planning, recruitment, and capacity management to support business growth
Analyse operational and financial data to identify trends, opportunities, and performance improvements
Develop and maintain strong relationships with internal stakeholders across Home Care and NDIS teams
Manage escalated client matters and ensure exceptional service delivery
Coach, mentor, and develop both clinical and non-clinical team members
Lead performance management, professional development, and team engagement initiatives
Drive process improvement, innovation, and operational efficiencies

Lets talk about you!

You are a qualified Occupational Therapist with current AHPRA registration and a proven track record leading Allied Health or community healthcare teams. You bring strong operational leadership experience, including workforce planning, service delivery oversight, and performance management, along with sound financial acumen and the ability to manage budgets, profitability, utilisation, and key business metrics. Your understanding of Home Care Packages (HCP), CHSP, NDIS, and the evolving Support at Home reforms enables you to navigate the aged care and disability sectors with confidence. You are an experienced people leader who enjoys coaching, mentoring, and developing clinicians, and you possess exceptional communication, stakeholder engagement, and relationship management skills. With a data-driven mindset, you are highly analytical, solutions-focused, and capable of making informed decisions that drive both operational excellence and outstanding client outcomes.

Why you’ll love working with us!