Health Program Lead – Private Insurance (PHI) Delivery

Civica; Sydney; Remote; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Days of Difference leave

Flexible work

Job summary

Civica is seeking a Program Manager for its Health division in Australia. You will oversee a portfolio of Private Health Insurance customers, acting as trusted advisor and primary contact, translating objectives into value-adding solutions with Product and Engineering teams.

You will drive delivery oversight, manage budgets, forecast revenues and foster long-term partnerships, with flexibility to operate anywhere in Australia and some travel.

Qualifications

• Strong Program Management, Portfolio Management or Senior Project Management experience within a technology, software, SaaS or services environment.
• Proven experience managing complex, multi-workstream programs and customer portfolios.
• Strong commercial acumen, including experience managing budgets, forecasting and customer investment discussions.
• Excellent stakeholder management skills with the ability to influence senior customer contacts and executive stakeholders.
• Experience working across Product, Engineering, Delivery and Customer-facing teams.
• Strong communication, negotiation and relationship management capabilities.
• Ability to navigate ambiguity, demonstrate resilience and drive outcomes in a complex environment.
• Experience in health, insurance or other regulated industries will be highly regarded.
• Exposure to CRM platforms, software delivery, bespoke development models, Agile or similar delivery frameworks is advantageous.

Responsibilities

• Own and manage relationships for a portfolio of PHI customers, acting as their trusted senior point of contact.
• Understand customer business objectives and identify opportunities for value-adding change and improvement.
• Own and deliver a defined section of the Services revenue budget.
• Build and maintain a pipeline of funded customer initiatives and bespoke development opportunities.
• Forecast revenue, manage risks and ensure customer commitments are delivered successfully.
• Work closely with Project Managers to oversee delivery, timelines, scope and quality outcomes.
• Collaborate with Product and Engineering teams to define, scope and deliver customer solutions.
• Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk.
• Support customer retention and long-term strategic partnerships.

Skills

Program management

Portfolio management

Stakeholder management

Commercial acumen

Cross-functional collaboration

Communication

Agile delivery

CRM familiarity

Healthcare domain

Tools

CRM platforms

Job description

Civica is seeking a Program Manager for its Health division in Australia. You will oversee a portfolio of Private Health Insurance customers, acting as trusted advisor and primary contact, translating objectives into value-adding solutions with Product and Engineering teams.

You will drive delivery oversight, manage budgets, forecast revenues and foster long-term partnerships, with flexibility to operate anywhere in Australia and some travel.