Health Information Services Clerk

The Bays; Mornington; On-site; AUD 26,000 - 36,000; Part time

Benefits offered by this job

On-site parking

Flu vaccinations

Referral incentive

Fitness Passport

Job summary

The Bays Healthcare Group in Mornington is seeking a Health Information Services Clerk to support the accurate processing, management and storage of patient medical records, ensuring documentation is complete and maintained in line with privacy requirements.

This part-time role offers 40 hours per fortnight, with a strong focus on attention to detail, confidentiality and collaborative teamwork to support efficient hospital operations and quality patient care.

Qualifications

• Previous administrative experience, including filing and general computer skills, is desirable.
• Basic computer literacy and the ability to learn new systems and processes.
• Strong attention to detail and the ability to maintain accurate and complete records.
• Good communication skills and a strong customer service focus.
• Effective time management skills, with the ability to prioritise tasks and work under pressure.
• The ability to work collaboratively as part of a team, as well as independently and with initiative when required.
• A flexible and adaptable approach, with a willingness to learn and contribute to process improvements.
• A strong commitment to patient confidentiality, privacy and The Bays' iCARE values.

Responsibilities

• Process patient medical records following discharge, ensuring documentation is complete and ready for clinical coding within required timeframes.
• Review medical records for missing paperwork, incomplete forms and outstanding reports, following up on discrepancies as required.
• Retrieve and organise medical records for upcoming admissions, clinical reviews, audits and other authorised requests.
• Maintain accurate filing systems and patient management system records, including medical record archival status.
• Manage medical record storage areas, ensuring records are organised, secure and maintained in line with document retention requirements.
• Process requests for medical record information in accordance with privacy legislation and organisational procedures.
• Identify and elevate missing records, documentation errors and other discrepancies in line with established procedures.
• Contribute to continuous improvement while maintaining patient confidentiality and adhering to quality, safety and organisational policies.

Skills

Administrative experience

Filing

Computer skills

Attention to detail

Communication skills

Time management

Teamwork

Confidentiality

Tools

Microsoft Office

Job description

The Bays Healthcare Group is seeking a motivated and detail-oriented Health Information Services Clerk to join our Health Information Services team at The Bays Hospital in Mornington.

In this role, you will support the accurate processing, management and storage of patient medical records, ensuring documentation is complete, accessible and maintained in accordance with organisational policies, privacy requirements and document retention standards. You will play an important role in supporting efficient hospital operations and the delivery of high-quality patient care.

This is a part-time position of 40 hours per fortnight.

KEY RESPONSIBILITIES

Process patient medical records following discharge, ensuring documentation is complete and ready for clinical coding within required timeframes.

Review medical records for missing paperwork, incomplete forms and outstanding reports, following up on discrepancies as required.

Retrieve and organise medical records for upcoming admissions, clinical reviews, audits and other authorised requests.

Maintain accurate filing systems and patient management system records, including medical record archival status.

Manage medical record storage areas, ensuring records are organised, secure and maintained in line with document retention requirements.

Process requests for medical record information in accordance with privacy legislation and organisational procedures.

Identify and elevate missing records, documentation errors and other discrepancies in line with established procedures.

Contribute to continuous improvement while maintaining patient confidentiality and adhering to quality, safety and organisational policies.

ABOUT YOU:

The successful candidate will demonstrate the following skills, experience and attributes:

Previous administrative experience, including filing and general computer skills, is desirable.

Basic computer literacy and the ability to learn new systems and processes.

Strong attention to detail and the ability to maintain accurate and complete records.

Good communication skills and a strong customer service focus.

Effective time management skills, with the ability to prioritise tasks and work under pressure.

The ability to work collaboratively as part of a team, as well as independently and with initiative when required.

A flexible and adaptable approach, with a willingness to learn and contribute to process improvements.

A strong commitment to patient confidentiality, privacy and The Bays' iCARE values.

ABOUT US

The Bays Healthcare Group is a not-for-profit, community-owned organisation that operates The Bays Hospital in Mornington, a Dialysis Unit in Hastings and the new Cancer Care Centre on Main Street.

We have served the Mornington Peninsula community for almost 90 years and have a reputation for providing exceptional, personalised and innovative healthcare.

We align ourselves with our ICARE values of integrity, compassion, accountability, respect and excellence, and our patients are at the heart of everything we do and every decision we make.

THE BAYS BENEFITS

In addition to working for a local employer who can offer secure and flexible employment, The Bays has excellent benefits for employees including

Be a part of a welcoming, supportive and friendly environment.

Take advantage of the highest Not-for-Profit Salary Packaging benefits, reducing your taxable income up to $18,550 per year (details via Smart Salary).

Enjoy free on-site parking.

Access a wide range of confidential support services to assist with health, financial matters, career guidance and overall wellbeing through our Employee Assistance Program.

Complimentary influenza vaccinations offered annually to ensure you’re protected.

Be rewarded $1000 for recommending a friend to join our team (conditions apply).

Stay active with Fitness Passport – a great program that allows you access to local gyms, recreation centres and pools at a heavily discounted rate.

PRE-EMPLOYMENT REQUIREMENTS

Satisfactory National Police Check

Working with Children Check (Employee)

Vaccination Status and compliance with the requirements as outlined in The Bays Healthcare Group’s Staff Health Policy

Full working rights in Australia

The Bays Healthcare Group is unable to provide sponsorship and all candidates must have full working rights in Australia.

The Bays values diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and individuals with disabilities.

We are dedicated to providing a safe environment for all children and vulnerable individuals in our care, and we proactively implement measures to protect them from abuse.