Health Information Clerk

Victorian Government; Melbourne; On-site; AUD 51,000 - 69,000; Full time

Benefits offered by this job

Salary packaging

Wellbeing program

Onsite childcare

Mentoring and career development

Public transport access

Job summary

Austin Health is seeking a Health Information Services Clerk in Melbourne to collate, prepare and scan patient information for care teams. You will interact with internal departments and external parties, releasing information in line with policies.

You'll support patient care by maintaining systems, handling FOI requests, and assisting with transcription services. Weekend hours may be available and travel to campuses is required.

Qualifications

• Experience in healthcare administration
• Commitment to following procedures to ensure consistency in work practices
• Proven problem-solving skills and a commitment to ongoing improvement
• Entry level knowledge of computer products including Microsoft Office Suite (e.g., Word, Excel, and Outlook)
• Understanding of the importance of confidentiality
• Demonstrated ability in providing customer service
• Motivation, flexibility, initiative, professionalism, and reliability

Responsibilities

• Releasing of patient information
• Reception services
• Maintaining our patient administration system and medical record systems
• Preparing and scanning paper patient information
• Uploading information to receive in electronic format
• Quality checking processes and identifying process improvement
• Assisting with Freedom of Information Requests and / or Transcription Services

Skills

Microsoft Office

Customer service

Problem solving

Confidentiality

Prioritization

Organisational skills

Healthcare administration

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 5681

Evening Shift, 14:30 – 23:00, Thursday and Fridays

Make an impact supporting patients, their families and carers

Heidelberg location, with multiple public transport options available

$60k starting base + salary packaging + super (pro rata)

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Medical Record Service

As a Health Information Services Clerk, you will be involved in collating, preparing and scanning patient information to make it available for patient care. You will have the opportunity to interact with both internal departments and authorised external parties. You will also be involved in release of patient information to external healthcare providers in accordance with our release of information policy. Working with our Team to support patient care by making patient information available either by scanning paper documents or responding to requests for information from external organisations. Some weekend work may be available as additional hours. Some travel to other campuses is also required.

A regular day will see you:

• Releasing of patient information
• Reception services
• Maintaining our patient administration system and medical record systems
• Preparing and scanning paper patient information
• Uploading information to receive in electronic format
• Quality checking processes and identifying process improvement
• Assisting with Freedom of Information Requests and / or Transcription Services

About you

To be successful in this role you’ll bring with you:

• Ability to determine priorities and organise workload effectively and efficiently
• Experience in healthcare administration
• Commitment to following procedures to ensure consistency in work practices
• Proven problem-solving skills and a commitment to ongoing improvement
• Entry level knowledge of computer products including Microsoft Office Suite (e.g., Word, Excel, and Outlook)
• Understanding of the importance of confidentiality
• Demonstrated ability in providing customer service
• Possession of the following personal qualities: motivation, flexibility, initiative, professionalism, and reliability

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jason Ewing, Team Leader HIS at [e-mail]

Applications close Monday 2 November 2026 at 11.59pm