Health Concierge - Clinical Scheduling Coordinator

Australian Unity; Sunshine Coast Regional; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Across Home Health, a program under Australian Unity Limited, seeks a Clinical Scheduling Coordinator to manage scheduling of allied health and nursing services, triage referrals, coordinate bookings, and respond to intraday changes. You’ll liaise with third‑party providers to ensure care aligns with guidelines and deliver timely, compassionate service.

This full‑time role offers hybrid flexibility with 3 in-office days in Birtinya and 2 days working from home, supporting customers and

Qualifications

• Experience in scheduling and rostering environments is preferable
• Exposure to operational or health-based industries is desirable, but not essential
• Sound understanding of administration procedures and general business practices
• Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities
• Proficient in Microsoft Office suite
• Well-developed interpersonal and communication skills (written and verbal)
• Ability to show empathy with customers and relatives

Responsibilities

• Schedule allied health and nursing services and triage referrals
• Coordinate bookings and respond to intraday changes
• Liaise with third‑party providers and ensure service instructions align with guidelines
• Be the first point of contact for service changes and support customers and clinicians
• Collaborate with workforce planning and operations to deliver seamless care experiences

Job description

Across Home Health, we’re transforming the way we work in our local communities to improve health and care outcomes for customers. By working together, differently – we believe we will be able to plan and deliver better care for customers.

The Health Concierge – Clinical Team provides personalised and streamlined best practice clinical service triaging, prioritisation, clinical referral review and escalations, and scheduling experience across multiple programs of care, recovery, and treatment. The aim of this function is to match the right resource, to the right need, at the right time, to deliver the best possible outcome.

Your opportunity

As a Clinical Scheduling Coordinator, you’ll play a pivotal role in ensuring our customers receive timely, high-quality care. In this fast-paced role, you’ll manage the scheduling of allied health and nursing services, triage referrals, coordinate bookings, and respond to intraday changes. You’ll also liaise with third‑party providers and ensure service instructions align with preferred provider guidelines.

You’ll be the first point of contact for service changes, supporting both customers and clinicians by maintaining stable, responsive schedules. Working closely with workforce planning and operations teams, you’ll help deliver seamless care experiences. Your coordination ensures our customers can continue living independently at home, while enabling our clinical workforce to operate efficiently and compassionately.

This full-time role offers hybrid flexibility with 3 in-office days in Birtinya and 2 days working from home.

Your skills and experience

• Experience in scheduling and rostering environments is preferable
• Exposure to operational or health-based industries is desirable, but not essential
• Sound understanding of administration procedures and general business practices
• Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities.
• Proficient in Microsoft Office suite
• Well-developed interpersonal and communication skills (written and verbal)
• Ability to show empathy with customers and relatives

Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan