Head Waitstaff: Lead Service & Wine at Premium Dining

Applejack Hospitality Group; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Inclusive culture

Career progression

Mental health program

Food & beverage training

TIP rewards

Paid overtime

Job summary

Bopp & Tone by Applejack Hospitality in Sydney is seeking an experienced Head Waitstaff to lead a restaurant section and deliver exceptional service in a premium dining venue.

You will oversee guest experience, coordinate with kitchen and bar teams, and train junior staff. A minimum of two years’ experience and an RSA certificate are required, with a full-time position offering AU$80,000 annually and weekend/evening shifts.

Qualifications

• This role requires at least two years in a comparable restaurant environment.
• Strong knowledge of food and beverage service, including wine and cocktails.
• Ability to work under pressure during high-volume service.
• Excellent communication and interpersonal skills.
• Commitment to outstanding guest service.
• Current RSA certificate is mandatory.

Responsibilities

• Lead and supervise a section of the restaurant floor, ensuring smooth service and high standards.
• Greet, seat and engage with guests, delivering professional service throughout their dining experience.
• Take and coordinate food and beverage orders with knowledge of menus and wine pairings.
• Oversee junior wait staff, providing training and feedback.
• Manage table allocations and coordinate with kitchen and bar teams.
• Respond to and resolve guest concerns promptly and professionally.
• Adhere to health and safety, hygiene and RSA requirements.
• Support overall restaurant operations and standards.

Skills

Experience (2+ yrs)

Wine service

Cocktail service

Under pressure

Communication

Guest service

Education

RSA certification

Job description

Bopp & Tone by Applejack Hospitality in Sydney is seeking an experienced Head Waitstaff to lead a restaurant section and deliver exceptional service in a premium dining venue.

You will oversee guest experience, coordinate with kitchen and bar teams, and train junior staff. A minimum of two years’ experience and an RSA certificate are required, with a full-time position offering AU$80,000 annually and weekend/evening shifts.