Head of Training Operations & Compliance (RTO)

Paradise First Aid; Gold Coast City; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Autonomy in scheduling

Leadership role

Annualised salary with super

Coomera training centre location

Job summary

Paradise First Aid on the Gold Coast is seeking a Training Operations Manager to take full accountability for the RTO. You’ll sit on the leadership team and run the training business with commercial focus and autonomy.

You’ll own the budget, delivery plan, course calendar, and compliance program across SE Queensland, lead casual trainers, manage student records and invoicing, and drive the technology roadmap including aXcelerate and AI tools to reduce manual work.

Qualifications

• 3+ years in an RTO or training organisation with management accountability.
• Strong knowledge of the Standards for RTOs, ASQA requirements, USI, AVETMISS and audits.
• Hands-on experience with a student management system (aXcelerate strongly preferred).
• Proven experience leading a casual or contingent workforce, including recruitment, rostering and performance management.
• Experience managing a budget or P&L, setting and achieving revenue and margin targets, and managing pricing, quoting and receivables.

Responsibilities

• Own the training business budget, revenue and margin targets, and the annual delivery plan that meets them.
• Oversee the public and onsite course calendar across all our delivery locations.
• Lead casual Trainer/Assessor team: recruitment, allocation, performance and culture.
• RTO compliance as operational compliance lead, including the compliance calendar, internal audits, AVETMISS and USI reporting.
• The student lifecycle from enquiry to certificate, with routine processing handled by reception and automated systems under your direction.

Skills

Leadership

Budget management

Compliance

Stakeholder management

Education

TAE40122 (bonus)

Diploma in VET, business or management

Tools

aXcelerate

Job description

Paradise First Aid on the Gold Coast is seeking a Training Operations Manager to take full accountability for the RTO. You’ll sit on the leadership team and run the training business with commercial focus and autonomy.

You’ll own the budget, delivery plan, course calendar, and compliance program across SE Queensland, lead casual trainers, manage student records and invoicing, and drive the technology roadmap including aXcelerate and AI tools to reduce manual work.