Head of Services – HealthTech Implementations

Lumary; Launceston; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Flexible hours

Monthly town halls

Social connection days

Engagement surveys

Empowering sustainable healthcare

Job summary

Lumary is a high-growth healthtech company transforming healthcare technology globally. We seek a Head of Services to lead a team of business and technical consultants, project managers, implementing solutions in disability and aged care.

The role partners with Sales, Product and Customer Success to drive adoption, value and scalable delivery. The role is flexible between hybrid (Adelaide or Sydney) or remote Australia-wide, with a focus on trusted leadership, operational excellence and customer

Qualifications

• Led services, delivery or consulting teams in a technology business.
• Commercial fluency: utilisation, forecasting and contract risk are familiar ground.
• Delivered or led enterprise SaaS implementations (Salesforce ecosystem experience is a real advantage)
• Credibility with executives, including when the conversation is hard.

Responsibilities

• Leading, coaching and developing the services team, and building a culture of trust and transparency.
• Overseeing the portfolio of active implementations: progress, risks, quality and customer health.
• Building direct relationships with customer executive sponsors, and acting as senior escalation point in difficult conversations alongside your team.
• Managing utilisation, revenue forecasting and resourcing so the right people are on the right projects at the right time.
• Owning the financial performance of the practice: tracking revenue, margin and spend, and keeping services sustainable.
• Reviewing the services pipeline with Sales, signing off on effort, margin, risk and contingency before deals land on the delivery team.
• Standardising and automating repeatable parts of our implementation methodology, leaning on engineering and AI.

Skills

Leadership

Delivery management

Forecasting

SaaS delivery

Tools

Salesforce

Job description

Lumary is a high-growth healthtech company transforming healthcare technology globally. We seek a Head of Services to lead a team of business and technical consultants, project managers, implementing solutions in disability and aged care.

The role partners with Sales, Product and Customer Success to drive adoption, value and scalable delivery. The role is flexible between hybrid (Adelaide or Sydney) or remote Australia-wide, with a focus on trusted leadership, operational excellence and customer