Head of Sales & Operations - Melbourne Legal Workspace

Clarence; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

Clarence is seeking a Head of Sales and Operations in Melbourne to lead sales and operational excellence across our Melbourne locations. You will own the end-to-end sales cycle, convert high-calibre practitioners into long-term members, and ensure an exceptional member journey that drives commercial performance and upholds our service standards, culture and community.

Reporting to the CEO, you will lead Location Managers and Member Services teams while owning the revenue budget and keeping CRM

Qualifications

• 5+ years’ experience in operations, serviced offices or a client-facing leadership role.
• Proven P&L management and track record of driving commercial performance.
• Experience leading teams and driving business growth in the serviced office/hospitality/professional services
• Background in serviced office, hospitality or professional services; legal sector experience highly regarded
• Coworking or flexible workspace experience is an advantage
• Qualifications in Business, Management or Administration are a bonus, but not essential

Responsibilities

• Own end-to-end sales process across Melbourne locations – enquiries, tours, proposals, negotiation and close for offices, virtual offices, meeting rooms and services.
• Deliver tours showcasing Clarence value proposition and maintain a disciplined CRM pipeline with high conversion.
• Build referral networks across legal, real estate and office brokerage communities to generate leads.
• Lead Location Managers and Member Services teams to deliver sales, onboarding and renewal processes.
• Set and uphold Clarence service standards across all member interactions and lifecycle management.
• Manage renewals and renegotiate member agreements; drive ancillary revenue with cross-selling.
• Oversee premises management, safety compliance and supplier coordination across sites.
• Lead, develop and coach Location Managers and Member Services teams; support recruitment and rostering.
• Own location revenue budgets and use performance data to maximize revenue and profitability.

Skills

Sales leadership

Negotiation

CRM proficiency

Team leadership

Data-driven mindset

Education

Business/Management degree

Tools

CRM software

Business systems

Job description

Clarence is seeking a Head of Sales and Operations in Melbourne to lead sales and operational excellence across our Melbourne locations. You will own the end-to-end sales cycle, convert high-calibre practitioners into long-term members, and ensure an exceptional member journey that drives commercial performance and upholds our service standards, culture and community.

Reporting to the CEO, you will lead Location Managers and Member Services teams while owning the revenue budget and keeping CRM