Head of Retail

Soundbay; Sydney; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Paid birthdays off

Discounts on musical instruments & pro

Job summary

SoundBay is seeking an experienced Head of Retail to drive performance across its national store network. This senior role leads store managers, shapes the retail strategy and ensures strong commercial outcomes across profitability, margins and labour productivity.

The role requires exceptional leadership, financial acumen and the ability to develop leaders while delivering measurable results. Travel interstate may be required to maintain a national presence.

Qualifications

• Senior multi-site retail leadership experience across a dispersed network.
• Proven accountability for profitability, budgets and margins.
• Ability to lead, develop and hold leaders accountable.
• Strong strategy, workforce planning and performance management skills.
• Understanding of customer experience in specialty retail.

Responsibilities

• Own and execute the national retail strategy to drive profitability and growth.
• Lead Store Managers and hold them accountable for performance and standards.
• Plan workforce and rostering to meet demand and budgets.
• Drive inventory integrity, loss prevention and margin discipline.
• Oversee customer experience, merchandising and store presentation across the network.
• Foster cross-functional partnerships with Finance, People & Culture, Marketing, Online, Purchasing, Logistics and IT.
• Lead network development including new stores and acquisitions.
• Provide leadership with insights and accountability for retail performance.

Skills

Senior multi-site leadership

Commercial acumen

People leadership

Strategic thinking

Stakeholder management

Interstate travel willingness

Education

Bachelor's degree in Business or related field

Tools

Retail ERP systems

Job description

SoundBay Pty Ltd is an Australian music retail and distribution group, best known for brands including Mannys Music, Store DJ, Derringers Music and Optimum Percussion. With a national retail network across Melbourne, Sydney, Perth, Adelaide and Brisbane, SoundBay is continuing to grow across the Australian music and audio market.

We are looking for an experienced retail leader to join our Leadership team as Head of Retail, with national responsibility for the performance, growth and development of our retail network.

The role is preferably based in Melbourne or Sydney.

This is a senior leadership opportunity for someone who combines strong commercial and financial capability with a genuine ability to lead leaders, improve performance and build a high-performing retail culture. You'll have significant influence across the business, working closely with Store Managers and our Finance, People & Culture, Marketing, Online Orders, Purchasing, Logistics, Inventory and IT teams.

Regular Duties Include:

• Own and execute the national retail strategy, driving commercial performance, profitability and sustainable growth

• Lead and hold Store Managers accountable for performance, leadership, people capability and operating standards

• Own retail workforce planning and labour productivity, ensuring staffing and rostering align with customer demand and budgets

• Drive strong inventory integrity, loss prevention and commercial discipline across pricing, discounting and margin

• Own customer experience, merchandising and store presentation standards across the retail network

• Build strong cross-functional partnerships across Finance, People & Culture, Marketing, Online Team, Purchasing, Logistics and IT

• Lead retail network development, including new stores, network changes and future acquisitions

• Provide the Leadership Crew with clear insight, recommendations and accountability for retail performance

About You

We're looking for a commercially minded senior retail leader who brings:

• Proven senior or multi-site retail leadership experience across a geographically dispersed network

• Strong commercial and financial acumen, with accountability for profitability, budgets, margin and labour productivity

• Demonstrated ability to lead, develop and hold experienced leaders accountable

• Strong capability in strategy, workforce planning, performance management and leadership development

• A strong understanding of customer experience and specialty retail operations

• Excellent analytical, problem-solving and stakeholder management skills

• Demonstrated ability to lead change and deliver measurable results

• Ability and willingness to undertake significant interstate travel and maintain a regular presence across the national store network

• Experience in music, musical instruments, pro audio or specialty retail is highly regarded

Benefits of Joining this Amazing Team:

• A senior leadership role with genuine influence across a growing national retail business

• The opportunity to shape the future direction of SoundBay's retail network and brands

• Wonderful colleagues, who are dedicated to providing an extraordinary human experience to others

• Paid birthdays off

• Incredible discounts on musical instruments and pro audio equipment

SoundBay Culture

SoundBay's success is built on the passion, drive and commitment of its people. Our culture is centred around people, whether it is our customers or our colleagues.

Our Values are We Dream Big, We Connect and We Make It Happen.

We celebrate diversity and are committed to creating an inclusive environment for everybody.

SoundBay is an equal opportunity employer. If you think you have what it takes but don't necessarily meet every single point listed above, we would still encourage you to apply. You might just be who we are looking for.