Head of Retail

Tanda; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Tanda is seeking a Head of Retail to act as the internal retail expert, helping win customers, drive usage, and align product with multi-site retail operations. The role focuses on showcasing the solution to store operators and regional leaders and shaping strategies that resonate with franchised and multi-store networks.

Based in Brisbane, this full-time, in-office position will partner with Sales, CS, Product and Marketing to grow retail business and deliver measurable value for customers

Qualifications

• Experience leading retail operations across multiple stores or regions.
• Strong communication and presentation skills for customer-facing roles.
• Ability to translate market insights into product and sales strategies.

Responsibilities

• Demo Tanda to store operators, area managers and retail groups; support deals through the sales cycle.
• Represent Tanda at industry events and with retail networks to build brand awareness.
• Collaborate with Marketing to generate retail leads and craft compelling customer stories.
• Guide retail customers on best practices to maximise product value and stay compliant.

Skills

Retail operations management

Stakeholder engagement

Business development

Public speaking

Job description

We work with many prominent retailers across Australia, where our software makes it easier for them to roster to demand, manage staff across stores and departments, and pay staff correctly.

Now we want to grow even faster and bring on more retail groups, so we’re hiring for the Head of Retail role.

You will be Tanda’s internal retail expert: helping us win more customers, keep them using the product, and make sure what we build matches how stores and multi-site networks actually operate.

Responsibilities & Duties

Help bring on more retail customers: Demo Tanda to store operators, area managers and retail groups. Join sales conversations, run industry-accurate product walkthroughs, and make introductions that help deals move. Support Account Executives and Sales Development on discovery, objections, proposals and late-stage close (especially multi-site and franchise networks).

Be the face of Tanda in the retail industry: Represent Tanda at industry events, in online groups, and with operators, peak bodies and influencers. Build a network that brings Tanda into the rooms where retail owners, GMs and operations leaders already talk.

Collaborate with the Marketing Team to get more retail leads: Work with Marketing on content, webinars, events and other campaigns that speak to retail. Help shape the positioning, messaging, and customer stories that generate and convert retail leads.

Ensure retail customers continue to use and get the most out of Tanda: Guide retail customers on best practices to stay compliant, keep labour costs in line with sales, and minimise store admin. Step in on complex accounts and help turn good customers into references.

Be the subject matter expert on everything retail: Be the person Sales, Customer Success, Product, and Marketing come to for how retail businesses run, including store operations, systems, working with head office, and managing front line staff.

Stay up to date on what is happening in the retail industry: Track new laws and regulations, award changes, Fair Work updates, funding and wage decisions, market trends, and the pains and benefits that matter to operators. Translate that into what Tanda should say, sell and build.

Help the product team build a better product for retailers: Bring the perspective of retail operators and executives to the product team, so they can prioritise the right functionality and take the best approach when building.

Why work at Tanda?

• Autonomy & Ownership: You will be able to make meaningful decisions in carrying out your job.
• Growth & Development: You’ll get opportunities to expand your skillset, take on responsibility, and direct access to leadership.
• A Team: You will work with great colleagues who are highly competent.
• Real projects: We hire based on actual demand, not arbitrary funding or hiring rounds.
• No bureaucracy: No unnecessary meetings, no red tape, just the time, tools and support to deliver great work efficiently.

About you

Have worked extensively in managing retail operations (i.e. regional management across multiple stores)

Are passionate about the retail industry and making it easier for retailers to run their stores

Commercially minded

About Tanda

Tanda is an established, fast-growing tech company. We are on a mission to build Australia's leading all-in-one workforce management platform. Our vision is to eliminate employment friction for shift and hourly workers, and reduce the world's unemployment rate. Our main activities centre around engineering, marketing, sales, research, and supporting functions. We build software that helps businesses manage their rostering, time & attendance, staffing optimisation, employee engagement, payroll, and labour compliance.

We service thousands of Australian clients from our Brisbane headquarters and globally, with offices in Chicago, London, and Vancouver.

This role is a full-time, in-office role based in Brisbane.