Head of Platform Operations, Client Services – 12-month contract

Macquarie Bank Limited; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Macquarie Bank Limited is seeking a Head of Platform Operations, Client Services for a 12-month contract. You will lead governance, controls and risk management across the Platform Operations function, aligning with regulatory requirements and business transformation initiatives.

The role collaborates closely with business teams to oversee change, governance and remediation activities. The position demands senior-level expertise in governance, control design, and regulatory processes, with a

Qualifications

• Significant experience in governance, operational risk, controls, quality assurance, compliance, audit, financial crime operations or related discipline within financial services.
• Demonstrated experience designing, leading or improving governance and control frameworks in a complex regulated environment.
• Strong knowledge of control design, testing, monitoring, issue management, remediation governance and evidence standards.
• Experience supporting regulated operational processes, including KYC, AML, client onboarding or ongoing client due diligence activities.
• Proven ability to lead and develop teams, influence senior stakeholders and translate complex regulatory requirements into practical processes and controls.

Responsibilities

• Lead the Platform Operations governance and controls capability with a focus on quality assurance and risk management frameworks.
• Oversee regulatory and operational change and drive improvements to processes and controls.
• Provide clear reporting on control performance, emerging risks and remediation activities.

Skills

Governance & risk

Control frameworks

Regulatory compliance

KYC/AML expertise

Leadership & stakeholder mgmt

Job description

Head of Platform Operations, Client Services – 12-month contract

Our Commodities and Global Markets Client Services team supports effective and compliant client operations across a global business. We lead governance, quality assurance and operational controls to help manage risk, meet regulatory requirements and drive continuous improvement. This is a 12-month contract to lead business as usual activities during period of transformation.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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In this role you will lead the Platform Operations governance and controls capability, with a focus on strengthening quality assurance, operational controls and risk management frameworks. You will work closely with teams across the business to oversee regulatory and operational change, drive improvements to processes and controls, and provide clear reporting on control performance, emerging risks and remediation activities.

What you offer

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• Significant experience in governance, operational risk, controls, quality assurance, compliance, audit, financial crime operations or a related discipline within financial services.
• Demonstrated experience designing, leading or improving governance and control frameworks in a complex regulated environment.
• Strong knowledge of control design, testing, monitoring, issue management, remediation governance and evidence standards.
• Experience supporting regulated operational processes, including KYC, AML, client onboarding or ongoing client due diligence activities.
• Proven ability to lead and develop teams, influence senior stakeholders and translate complex regulatory requirements into practical processes and controls.

About Commodities and Global Markets

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Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.