Head of Operations: Scale & Align 24/7 Online Bookmaker

Skip Pty Ltd; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

NextBet, Australia’s fastest‑growing online bookmaker, seeks a Head of Operations/COO to unify client management, customer service and trading under a single operational strategy. You will set direction, build accountable processes, and ensure 24/7 coverage while protecting team wellbeing.

You’ll shape growth with a strong emphasis on commercial outcomes and responsible gambling, working closely with the leadership team to scale the business in a fast‑paced market.

Qualifications

• Proven experience leading operations in an online wagering business.
• Track record of building processes and accountability frameworks.
• Strong understanding of trading and risk management in wagering.
• Experience leading multi-function teams and people management.
• Commercial acumen with focus on profitability and growth.
• Ability to set strategy and translate into repeatable execution.
• Experience managing 24/7 operations including rostering.
• Sound judgement on responsible gambling and regulatory obligations.
• Competitive salary plus bonus structure.
• Influence over how the business operates and scales.
• Lead a high-performing team at a growth stage.

Responsibilities

• Own the operational performance of client management, customer service and trading with KPIs.
• Design processes that standardise team operations from escalation to trading workflows.
• Build and lead the management structure across teams, including hiring and coaching.
• Ensure trading operates efficiently and manage risk and pricing in line with objectives.
• Drive customer service standards to support retention and protect the brand.
• Set client management strategy with tracking processes for activity.
• Identify bottlenecks between teams and resolve cross-functional issues.
• Report operational performance to senior leadership with clear visibility.
• Create rosters and processes for 24/7 coverage while protecting wellbeing.

Skills

Operations leadership

Wagering domain

Process design

Risk management

People management

Strategic planning

24/7 rostering

Responsible gambling

Commercial acumen

Change leadership

Job description

NextBet, Australia’s fastest‑growing online bookmaker, seeks a Head of Operations/COO to unify client management, customer service and trading under a single operational strategy. You will set direction, build accountable processes, and ensure 24/7 coverage while protecting team wellbeing.

You’ll shape growth with a strong emphasis on commercial outcomes and responsible gambling, working closely with the leadership team to scale the business in a fast‑paced market.