Operations Executive

Sportsbet Pty Ltd.; City of Melbourne; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work policy

Home office allowance

Parental leave program

Hack Days

Career development programs

Onsite wellness/relaxation perks

Job summary

Sportsbet is seeking an Operations Executive in Risk and Trading to deliver a best-in-class customer experience across UK & Ireland sportsbook brands. Reporting to the Global Services Team Lead, you’ll manage operational tasks, resolve customer-impacting issues, and collaborate with trading teams to ensure accurate outcomes.

You are customer-focused, adaptable, and thrive in a fast-paced environment. You’ll drive improvements, maintain detail, and learn new systems quickly to support ongoing

Qualifications

• Experience delivering excellent customer service in a fast-paced operational environment.
• Strong organisational skills with attention to detail and ability to manage multiple priorities.
• High computer literacy and ability to learn systems quickly.
• Excellent written and verbal communication with diverse stakeholders.
• Track record of driving process improvements and delivering results under pressure.

Responsibilities

• Manage and resolve settlement errors, ensuring accuracy in market outcomes and maintain detailed records.
• Monitor and escalate customer service queries, delivering timely resolutions.
• Identify process improvements and share knowledge across Trading Operations to boost efficiency.
• Build strong relationships with Sports Trading and Trading Operations teams to proactively manage issues.
• Anticipate and address customer concerns to ensure a positive end-to-end experience.

Skills

Customer service

Attention to detail

Organisational skills

Written and verbal comms

Process improvement

Job description

At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally—but in Melbourne, Sydney and Darwin, we’re a tight‑knit team of 1,300+ teammates (with over half in Tech & Data Science).
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.

About The Role

As a Operations Executive within Risk and Trading, you’ll play a critical role in delivering a best‑in‑class customer experience across key UK & Ireland sportsbook brands. Reporting to the Global Services Team Lead, you’ll work in a fast‑paced environment where no two days are the same, managing operational tasks, resolving customer‑impacting issues, and collaborating with trading teams to ensure accurate and timely outcomes. This is an exciting opportunity for someone who enjoys problem solving, thrives under pressure, and is passionate about delivering exceptional customer experiences.

Responsibilities Include:

• Manage and resolve settlement errors, ensuring accuracy in market outcomes and maintaining detailed records to support continuous improvement.
• Monitor, track, and communicate escalated customer service queries, delivering timely and effective resolutions.
• Identify process improvement opportunities and support knowledge sharing across Trading Operations teams to enhance efficiency.
• Build strong relationships with Sports Trading and Trading Operations teams to proactively manage issues impacting customers.
• Anticipate and address customer concerns, ensuring a seamless and positive experience across all touchpoints.

About You

You are customer-focused, adaptable, and energised by working in a dynamic operational environment. You enjoy tackling complex situations in real time and can confidently make decisions under pressure. Naturally curious and solutions‑oriented, you challenge the status quo, seek opportunities to improve processes, and collaborate effectively with others to achieve the best outcomes. You bring a positive attitude, strong attention to detail, and a commitment to learning and continuous improvement.

What You Will Bring

• Experience delivering excellent customer service and resolving issues in a fast‑paced operational environment.
• Strong organisational skills, attention to detail, and the ability to effectively manage multiple priorities.
• High computer literacy and the ability to quickly learn systems, tools, and operational processes.
• Effective written and verbal communication skills with the ability to engage a variety of stakeholders.
• A track record of driving process improvements, solving problems, and delivering results under pressure.

The Perks

We work hard and play hard, so along with a competitive salary and generous performance‑based bonus for permanent staff members, here’s some of our other perks:

25 days annual leave (that’s right, an additional week’s leave!)

Hybrid working policy (Monday and Friday from home) and a $1,050 home office allowance for new starters.

Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.

Hack Days - where your creativity and collaborative ideas lead to exciting new ideas and projects for our customers.

Access to outstanding career development programs, including expert‑led internal training and external learning opportunities (staff allowance for personal development)

Weekly concierge service including free massages and nail appointments – all onsite in our Melbourne office!

Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events

End of trip facilities with onsite table tennis and pool tables

Discounted health insurance and free flu jabs yearly.