Head of Operational Transformation — AI-Driven Operations

be Around GmbH

Willoughby City Council

Hybrid

AUD 180,000 - 240,000

Full time

7 days ago

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Job summary

Service Stream is seeking an exceptional Head of Operational Transformation to drive strategic improvement across our operations maintenance portfolio in Chatswood, NSW. This role demands a commercially astute leader who can deliver measurable outcomes through AI-enabled transformation, data-driven decision making, and cross-functional collaboration.

You will partner with senior leaders and clients to build strong business cases, realise value, and embed a culture of continuous improvement and

Qualifications

Senior leadership with transformation track record in complex ops.
Proven ability to build business cases with financial modelling.
Experience leading cross-functional programs with multiple stakeholders.
Strong analytics and data-driven decision making.
Executive-level communication with C-suite and frontline teams.

Responsibilities

Develop a portfolio of strategic improvement initiatives.
Build business cases with quantified benefits and implementation paths.
Drive operational excellence: productivity, cost, quality, and customer outcomes.
Lead cross-functional transformation programs from concept to benefits.
Leverage AI, automation and analytics to boost performance.
Create executive dashboards and real-time insights.
Align priorities with senior leaders and clients; secure buy-in.
Foster continuous improvement and accountability.