Director, ANZ Operational Transformation & AI Delivery

apply; Australia; On-site; AUD 180,000 - 240,000; Full time

Job summary

ADP ANZ is seeking a Director of ANZ Operational Transformation to lead the ongoing transformation of how we deliver value to clients. You will shape a future-ready delivery model for the ANZ market, focusing on client retention and growth, while accelerating the adoption of GenAI and automation to boost scalability and service excellence.

Reporting to the General Manager for ANZ and Japan, you will work across sales, service, operations, delivery, product, and partners to drive cross-functional

Qualifications

• Significant leadership experience in operational or business transformation.
• Ability to translate market needs and technology trends into transformation plans.
• Proven track record delivering measurable improvements in performance.

Responsibilities

• Lead operational transformation agenda and align delivery model with growth.
• Steer enterprise thinking and align senior stakeholders.
• Transform service delivery model to meet evolving client needs.
• Guide transition from legacy products to next-generation solutions.
• Apply GenAI, automation, and transformation to strengthen capability.

Skills

Operational transformation

Strategic leadership

GenAI & automation

Stakeholder management

Cross-functional leadership

Change management

Education

Bachelor's degree in Business, Commerce, Management, Engineering, Technology, Economics, or related discipline

Job description

ADP ANZ is seeking a Director of ANZ Operational Transformation to lead the ongoing transformation of how we deliver value to clients. You will shape a future-ready delivery model for the ANZ market, focusing on client retention and growth, while accelerating the adoption of GenAI and automation to boost scalability and service excellence.

Reporting to the General Manager for ANZ and Japan, you will work across sales, service, operations, delivery, product, and partners to drive cross-functional