ANZ Operational Transformation Leader

adpinternalcareers; Australia; On-site; AUD 260,000 - 380,000; Full time

Job summary

ADP ANZ seeks a Director of Operational Transformation to lead the region's strategic transformation agenda, redefine delivery models, and accelerate GenAI adoption. You will shape how ADP ANZ delivers services, preserve client trust, and propel growth by aligning cross-functional teams and leveraging emerging technologies.

The role requires deep leadership experience, strategic thinking, and a track record of delivering measurable improvements in complex B2B or tech-enabled environments.

Qualifications

• Significant leadership experience in operational or business transformation.
• Proven ability to connect market shifts, client needs, and tech trends into strategy.
• Experience guiding transformation with GenAI, automation, and modern operating models.
• Ability to influence senior stakeholders and align cross-functional teams.

Responsibilities

• Lead ADP ANZ’s operational transformation agenda and evolve the delivery model.
• Align senior stakeholders to drive the transformation decisions.
• Transform service delivery to improve client outcomes and commercial resilience.
• Protect and enhance client experience and retention amid product shifts.
• Guide the transition from legacy products to Lyric and emerging solutions.
• Bring GenAI/automation expertise to lift internal capability and market value.
• Coordinate across sales, service, operations, delivery, product, and partners.

Skills

Leadership

Strategic planning

GenAI & automation

Cross-functional influence

Communication

Commercial acumen

Education

Bachelor's degree in Business/Commerce/Management/Engineering/Technology/Economics

Job description

ADP ANZ seeks a Director of Operational Transformation to lead the region's strategic transformation agenda, redefine delivery models, and accelerate GenAI adoption. You will shape how ADP ANZ delivers services, preserve client trust, and propel growth by aligning cross-functional teams and leveraging emerging technologies.

The role requires deep leadership experience, strategic thinking, and a track record of delivering measurable improvements in complex B2B or tech-enabled environments.