Head of Operational Excellence

Rentokil Initial Australia; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Rentokil Pest Control in Australia seeks an Operations Excellence Manager to lead delivery and development of pest control services nationwide, with a strong focus on staff resource management and productivity to meet customer promises at best cost.

This senior leadership role requires deep operational and technical knowledge to manage change, review procedures, and deploy new models after stakeholder buy-in, driving performance improvements across the business.

Qualifications

• Senior leadership with profit and loss accountability.
• Deep operational and technical knowledge for driving change.
• Experience leading large remote teams.
• Proven track record delivering improvements and cost efficiency.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Champion our digital agenda, leading its development and deployment from an operational perspective.
• Provide operational input for infield technology development and support ongoing updates.
• Lead the development of our current and future operational leaders and support our branches.
• Source, develop, and contribute to both local and global innovation plans.
• Develop and implement new ways of working for the planning function to improve productivity.
• Systematically analyze opportunities for productivity gains and lead procedural and cultural changes.
• Review and refine technical training to ensure its quality and effectiveness.
• Support the migration of training systems to U+ and sponsor reporting development to drive performance.
• Manage staff resources by understanding turnover and developing plans to improve retention.
• Maintain our status as an RTO through continuous review of accreditation requirements.
• Ensure induction programs for operational staff are structured, reviewed, and compliant with U+.
• Work with SHE to develop, deliver, and maintain SOPs and SWMS.
• Ensure 100% compliance with company policies and OH&S and HR procedures through training.

Skills

Leadership

Operational excellence

Change mgmt

Staff management

Communication

Problem solving

Data-driven

Education

Degree or diploma

Tools

U+

Job description

Rentokil Pest Control in Australia seeks an Operations Excellence Manager to lead delivery and development of pest control services nationwide, with a strong focus on staff resource management and productivity to meet customer promises at best cost.

This senior leadership role requires deep operational and technical knowledge to manage change, review procedures, and deploy new models after stakeholder buy-in, driving performance improvements across the business.