Head of Operational Engagement & Events

VetPartners; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

VetPartners is a leading veterinary care network across Australia and New Zealand. Based in our Sydney Support Office at Macquarie Park, three days per week, this role sits within Operations and collaborates with senior leaders, Marketing and clinics to deliver engaging communications and events across the network.

You're a strategic communicator who can translate priorities into clear narratives, build trusted relationships and lead internal engagement and event strategy across multi-site

Qualifications

• Experience in strategic communications or a related leadership role.
• Proven capability in communications planning and event strategy and delivery.
• Strong stakeholder management and influencing skills.
• Exceptional written communication and the ability to simplify complex information.
• Strong organisational skills and an outcomes-focused approach.
• Experience supporting organisational change across a multi-site environment.
• Proficiency across Microsoft Office, SharePoint and relevant communication platforms.
• Experience in healthcare, retail, veterinary or distributed networks highly regarded.

Responsibilities

• Leading internal communications and engagement planning across the VetPartners network.
• Partnering with senior leaders to translate business priorities and transformation initiatives into clear, relevant communications.
• Strengthening communication channels, engagement rhythms and governance to ensure the right information reaches the right people at the right time.
• Leading the planning and delivery of strategic operational events, creating opportunities for connection, collaboration and shared learning.
• Developing communication and engagement approaches that support change, adoption and alignment across the network.
• Using feedback, insights and engagement measures to continually improve how we communicate and connect with our people.
• Working across Operations and support functions to ensure initiatives are practical, well communicated and aligned with the needs of our clinics.
• Support GM Network Ops, COO and broader Network Ops team with operations initiatives and projects

Skills

Strategic communications

Internal engagement

Event strategy

Stakeholder management

Written communication

Change management

Multi-site coordination

Project management

Tools

Microsoft Office

SharePoint

Job description

Head of Operational Engagement and Events | VetPartners | Full Time | 12-month Contract

Turn strategy into stories, communications into connection, and events into experiences that bring our network together.

About VetPartners

VetPartners is a leading veterinary care network across Australia and New Zealand, bringing together veterinary professionals and support teams with a shared commitment to delivering great outcomes for our clinics, people, clients and patients.

Based in our Sydney Support Office at Macquarie Park, three days per week, this role sits within Operations and works closely with senior leaders, Marketing and teams across the VetPartners network.

About the Role

We're looking for a Head of Operational Engagement and Events to lead operational communications, engagement and strategic events across VetPartners.

Reporting to the General Manager of Network Operations, you'll play a key role in connecting business strategy with our people. You'll translate priorities and transformation initiatives into clear, engaging communications that help our network understand what matters and what it means for them.

You'll lead the channels, communication planning and engagement activities that connect our Support Office, operational leaders and clinics, while delivering events that bring people together, strengthen relationships and support business priorities.

What you'll be doing

• Leading internal communications and engagement planning across the VetPartners network.


• Partnering with senior leaders to translate business priorities and transformation initiatives into clear, relevant communications.


• Strengthening communication channels, engagement rhythms and governance to ensure the right information reaches the right people at the right time.


• Leading the planning and delivery of strategic operational events, creating opportunities for connection, collaboration and shared learning.


• Developing communication and engagement approaches that support change, adoption and alignment across the network.


• Using feedback, insights and engagement measures to continually improve how we communicate and connect with our people.


• Working across Operations and support functions to ensure initiatives are practical, well communicated and aligned with the needs of our clinics.


• Support GM Network Ops, COO and broader Network Ops team with operations initiatives and projects

What we're looking for

You're a strategic communicator who understands that effective engagement is about more than sharing information. It's about creating clarity, building connection and helping people understand where the organisation is going and how they contribute.

You're comfortable navigating a complex, multi-site environment, building trusted relationships and bringing people together around shared priorities. You can move between strategic thinking and hands-on delivery, turning complex ideas into clear communications and meaningful experiences.

You'll bring:

• Experience in strategic communications, internal engagement or a related leadership role.


• Proven capability in communications planning and event strategy and delivery.


• Strong stakeholder management and influencing skills.


• Exceptional written communication and the ability to simplify complex information.


• Strong organisational skills and an outcomes-focused approach.


• Experience supporting organisational change and engagement across a multi-site environment.


• Proficiency across Microsoft Office, SharePoint and relevant communication platforms.


• Experience in healthcare, retail, veterinary or another distributed network will be highly regarded.

VetPartners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.