Head Of Operational Engagement & Events

Vetpartners - Australia; Sydney; On-site; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Enhanced Paid Parental Leave Benefits

Discount Program

Health & Wellbeing

Free Access to Vet Training Centre

Employee referrals

Job summary

VetPartners in Sydney seeks a Head of Operational Engagement and Events to lead communications, engagement and strategic events across our network.

Based in our Sydney Support Office, you’ll translate priorities into clear, engaging messages that connect clinics, teams and leaders. You’ll manage channels, planning and governance, delivering events that bring people together and strengthen relationships while supporting business priorities.

Qualifications

• Experience in strategic communications or internal engagement leadership.
• Proven capability in communications planning and event strategy and delivery.
• Strong stakeholder management and influencing skills.
• Excellent written communication and ability to simplify complex information.

Responsibilities

• Lead internal communications and engagement planning across the VetPartners network.
• Translate business priorities into clear communications and events.
• Strengthen channels, engagement rhythms and governance for timely information.

Skills

Strategic comms

Stakeholder mgmt

Engagement strategy

Multi-site coordination

Change management

Storytelling

Tools

MS Office

SharePoint

Job description

Full Time 12-month Contract

Turn strategy into stories, communications into connection, and events into experiences that bring our network together.

About VetPartners

VetPartners is a leading veterinary care network across Australia and New Zealand, bringing together veterinary professionals and support teams with a shared commitment to delivering great outcomes for our clinics, people, clients and patients.

Based in our Sydney Support Office at Macquarie Park, three days per week, this role sits within Operations and works closely with senior leaders, Marketing and teams across the VetPartners network.

About the Role

We're looking for a Head of Operational Engagement and Events to lead operational communications, engagement and strategic events across VetPartners.

Reporting to the General Manager of Network Operations, you'll play a key role in connecting business strategy with our people. You'll translate priorities and transformation initiatives into clear, engaging communications that help our network understand what matters and what it means for them.

You’ll lead the channels, communication planning and engagement activities that connect our Support Office, operational leaders and clinics, while delivering events that bring people together, strengthen relationships and support business priorities.

What you’ll be doing

• Leading internal communications and engagement planning across the VetPartners network.
• Partnering with senior leaders to translate business priorities and transformation initiatives into clear, relevant communications.
• Strengthening communication channels, engagement rhythms and governance to ensure the right information reaches the right people at the right time.
• Leading the planning and delivery of strategic operational events, creating opportunities for connection, collaboration and shared learning.
• Developing communication and engagement approaches that support change, adoption and alignment across the network.
• Using feedback, insights and engagement measures to continually improve how we communicate and connect with our people.
• Working across Operations and support functions to ensure initiatives are practical, well communicated and aligned with the needs of our clinics.
• Support GM Network Ops, COO and broader Network Ops team with operations initiatives and projects

What we’re looking for

You're a strategic communicator who understands that effective engagement is about more than sharing information. It's about creating clarity, building connection and helping people understand where the organisation is going and how they contribute.

You're comfortable navigating a complex, multi-site environment, building trusted relationships and bringing people together around shared priorities. You can move between strategic thinking and hands‑on delivery, turning complex ideas into clear communications and meaningful experiences.

You'll bring:

• Experience in strategic communications, internal engagement or a related leadership role.
• Proven capability in communications planning and event strategy and delivery.
  Strong stakeholder management and influencing skills.
• Exceptional written communication and the ability to simplify complex information.
  Strong organisational skills and an outcomes-focused approach.
• Experience supporting organisational change and engagement across a multi-site environment.
• Proficiency across Microsoft Office, SharePoint and relevant communication platforms.
• Experience in healthcare, retail, veterinary or another distributed network will be highly regarded.

Perks and benefits

• Enhanced Paid Parental Leave Benefits
• Discount Program
• Support when you need it
• Health & Wellbeing
• Free Access to Vet Training Centre Workshops
• Employee referrals

VetPartners is Australia and New Zealand’s leading vet care network. We bring together a community of more than 270 individual clinics and specialty hospitals, united by a commitment to providing compassionate patient‑centred care. We support teams to learn and grow, with unmatched access to training, investment in innovation and equipment, and by providing essential services so that - together - we can focus on the most important priority: our patients.

VetPartners is Australia and New Zealand’s leading vet care network. We bring together a community of more than 270 individual clinics and specialty hospitals, united by a commitment to providing compassionate patient‑centred care. We support teams to learn and grow, with unmatched access to training, investment in innovation and equipment, and by providing essential services so that - together - we can focus on the most important priority: our patients.