Head of Operational Engagement & Events

VetPartners; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

VetPartners is seeking a Head of Operational Engagement and Events to connect strategy with people through clear communications and engaging events. Based in our Sydney hub, you will lead internal communications, plan strategic events, and partner with senior leaders to translate priorities into practical, high-impact engagement activities.

You will manage multi-site communication strategies, strengthen governance, and drive adoption across the network, delivering measurable improvements in how

Qualifications

• Proven ability in strategic communications and internal engagement.
• Strong stakeholder management and influencing skills.
• Experience translating business priorities into clear communications and events.
• Ability to lead multi-site, cross-functional teams.
• Experience supporting organisational change and adoption across distributed networks.

Responsibilities

• Lead internal communications and engagement planning across VetPartners network.
• Translate priorities into clear, relevant communications for multiple audiences.
• Strengthen channels, rhythms and governance for timely, accurate information.
• Plan and deliver strategic operational events that foster connection and shared learning.
• Develop approaches that support change, adoption and alignment across the network.
• Measure feedback and engagement to continually improve communications.
• Collaborate with Operations and support functions to align initiatives with clinic needs.

Skills

Strategic communications

Internal engagement

Stakeholder management

Change management

Event planning

Education

Bachelor's degree in Communications or related field

Tools

Microsoft Office

SharePoint

Job description

Full Time 12-month Contract

Turn strategy into stories, communications into connection, and events into experiences that bring our network together.

About VetPartners

VetPartners is a leading veterinary care network across Australia and New Zealand, bringing together veterinary professionals and support teams with a shared commitment to delivering great outcomes for our clinics, people, clients and patients.

Based in our Sydney Support Office at Macquarie Park, three days per week, this role sits within Operations and works closely with senior leaders, Marketing and teams across the VetPartners network.

About the Role

We're looking for a Head of Operational Engagement and Events to lead operational communications, engagement and strategic events across VetPartners.

Reporting to the General Manager of Network Operations, you'll play a key role in connecting business strategy with our people. You'll translate priorities and transformation initiatives into clear, engaging communications that help our network understand what matters and what it means for them.

You'll lead the channels, communication planning and engagement activities that connect our Support Office, operational leaders and clinics, while delivering events that bring people together, strengthen relationships and support business priorities.

What you'll be doing

• Leading internal communications and engagement planning across the VetPartners network.
• Partnering with senior leaders to translate business priorities and transformation initiatives into clear, relevant communications.
• Strengthening communication channels, engagement rhythms and governance to ensure the right information reaches the right people at the right time.
• Leading the planning and delivery of strategic operational events, creating opportunities for connection, collaboration and shared learning.
• Developing communication and engagement approaches that support change, adoption and alignment across the network.
• Using feedback, insights and engagement measures to continually improve how we communicate and connect with our people.
• Working across Operations and support functions to ensure initiatives are practical, well communicated and aligned with the needs of our clinics.
• Support GM Network Ops, COO and broader Network Ops team with operations initiatives and projects

What we're looking for

You're a strategic communicator who understands that effective engagement is about more than sharing information. It's about creating clarity, building connection and helping people understand where the organisation is going and how they contribute.

You're comfortable navigating a complex, multi-site environment, building trusted relationships and bringing people together around shared priorities. You can move between strategic thinking and hands‑on delivery, turning complex ideas into clear communications and meaningful experiences.

You'll bring:

• Experience in strategic communications, internal engagement or a related leadership role.
• Proven capability in communications planning and event strategy and delivery. Strong stakeholder management and influencing skills.
• Exceptional written communication and the ability to simplify complex information. Strong organisational skills and an outcomes-focused approach.
• Experience supporting organisational change and engagement across a multi-site environment.
• Proficiency across Microsoft Office, SharePoint and relevant communication platforms.
• Experience in healthcare, retail, veterinary or another distributed network will be highly regarded.

Sound Like Your Kind of Place?

We'd love to hear from you.