Head of IT & Business Systems

TANK STREAM DESIGN PTY LTD; Gold Coast City; On-site; AUD 160,000 - 230,000; Full time

Job summary

Tank Stream Design Pty Ltd on the Gold Coast seeks a strategic Head of IT & Business Systems to lead technology strategy and the evolution of ERP/CRM/BI/PLM systems. This senior role focuses on security, scalability, and cross‑department collaboration, while championing AI-enabled automation across the organisation.

The ideal candidate has a proven track record in senior IT leadership, strong stakeholder engagement, and a hands‑on approach to deploying enterprise tools for growth.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or related field.
• Proven track record in a senior IT leadership role (Head of IT/IT Director) within scaling or global businesses.
• Experience managing and integrating enterprise systems (ERP/CRM/POS/BI/PLM).
• Experience deploying AI/machine learning solutions to optimise operations and efficiency.

Responsibilities

• Lead growth and implementation of the technology strategy and business systems to support expansion and innovation.
• Oversee design, security, and optimisation of IT infrastructure and applications.
• Drive AI adoption to automate, optimise processes, and enable data-driven decision making.
• Manage IT budgets, vendor relationships, and governance frameworks.

Skills

IT leadership

AI strategy

Business systems

Stakeholder management

Vendor management

Education

Bachelor's degree in CS/IT/BI

MBA preferred

Tools

ERP

CRM

POS

BI

PLM

Job description

Born and bred on the Gold Coast, our company designs and develops unique lifestyle apparel, headwear, sunglasses and accessories for quality retailers around the world. Our market leading brands are designed and developed by our talented in-house team with an eye for quality, attention to detail and a passion for the outdoor lifestyle.

From humble beginnings, we have experienced continuous growth over the last 25 years. We are now stocked in retailers all over Australia, Japan, New Zealand, the Caribbean, Canada and the USA. We have established an excellent reputation for innovative and quality products that our retailers and consumers love equally.

Role Summary

The Head of IT & Business Systems is responsible for leading the growth and implementation of the company’s technology strategy and enhancing business systems to support growth, efficiency, and innovation. This role oversees the design, implementation, security, and optimisation of all IT infrastructure and business applications, ensuring systems are reliable, scalable, and aligned with business objectives.

The role partners with Department Heads to identify and implement technology solutions that improve processes, drive operational efficiencies, and support cross-departmental collaboration. It is accountable for application development, system integrations, data management, and continuous improvement of IT tools, ensuring that technology enables informed decision-making and supports both strategic and operational goals. As a forward-thinking leader, you will be highly proficient in using Artificial Intelligence (AI) to streamline and enhance business systems, championing the adoption of AI technologies across the organisation to uncover opportunities for automation, smarter decision-making, and structural efficiency.

Project management is a key aspect of this role, including planning, executing, and delivering technology initiatives on time and within budget. The Head of IT & Business Systems also manages vendor relationships, IT budgets, and ensures compliance with internal standards and best practices.

Key Responsibilities

Ensure IT initiatives support overall company strategy and drive growth.

Drive innovation and adoption of emerging technologies, including AI, to maintain competitive advantage.

Develop and maintain the IT roadmap.

Oversee planning and delivery of IT projects, ensuring alignment with strategic priorities.

Leverage deep proficiency in AI to evaluate, pilot, and embed intelligent tools that streamline workflows and enhance existing business systems.

Identify operational bottlenecks and deploy AI-driven automation (e.g., machine learning, predictive analytics, generative AI) to eliminate manual processes.

Establish frameworks and best practices for the ethical, secure, and effective use of AI tools across the organization.

Business Systems & Applications

Lead the development, improvement, and integration of business systems and applications (ERP, CRM, POS, BI, PLM, etc.).

Ensure applications are integrated seamlessly across departments, improving workflow and data accuracy with a continuous improvement mindset.

Evaluate and implement new technology solutions to enhance business processes and support decision-making.

Oversee data warehouse strategy, analytics tools, and system enhancements.

Manage projects related to system upgrades, integrations, and new application implementations.

IT Operations

Enhance efficiency, reliability, and scalability of infrastructure and business systems.

Maintain IT uptime and infrastructure reliability through day-to-day monitoring and maintenance.

Manage internal and external IT vendors to maintain service levels and cost efficiency.

Implement backup, disaster recovery, and business continuity plans.

Provide onboarding and offboarding functionality across IT systems and security.

Work closely with service providers to ensure hardware is fit for purpose and suitable for a global business structure.

Partner with Department Heads to identify and implement opportunities to drive operational efficiencies through technology.

Translate business requirements into IT solutions, managing projects, timelines, and budgets.

Ensure applications are fully utilized and understood by teams to maximize functionality.

Provide technology guidance and training to staff to ensure adoption of systems and processes.

Governance & Security

Establish IT policies, standards, and governance frameworks.

Manage IT budgets and ensure cost-effective technology investments.

With third-party assistance, oversee cybersecurity initiatives, including risk assessments, user governance, IT policies, and incident response.

About You:

The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a deep understanding of IT strategy, business systems, infrastructure management, and technology-driven process improvement. Of course, your leadership extends to coaching and developing teams and nurturing high-performance cultures. You will possess a passion for leadership and an innate drive for success.

Qualifications & Experience

Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field; MBA or relevant post-grad preferred.

Proven track record in a senior IT leadership role (e.g., Head of IT, IT Director, or Business Systems Manager), ideally within a scaling or global business structure.

Strong hands‑on experience managing and integrating enterprise business systems such as ERP, CRM, POS, BI, and PLM.

Demonstrated experience successfully auditing, piloting, and deploying AI solutions or machine learning models to optimise business operations.

Deep practical knowledge of modern AI tools, predictive analytics, generative AI, and robotic process automation (RPA) to drive business efficiency.

Solid understanding of data warehousing, data governance, and business intelligence tools to enable data‑driven decision‑making.

Proven success leading complex, cross‑departmental technology projects on time and within budget using structured methodologies.

Firm grasp of cybersecurity principles, risk assessments, and compliance frameworks, including the specific data privacy implications of utilizing AI.

Strong commercial acumen with experience negotiating vendor SLAs and managing comprehensive IT budgets.

Exceptional communication skills with the ability to translate complex AI and IT concepts into actionable business strategies for non‑technical Department Heads.

For You:

We offer a highly competitive salary.

As a valued member of our team, you'll play a pivotal role in our company's success and you will be part of a collaborative and passionate team.

We're a genuine, rapidly growing, business in a vibrant Burleigh Heads location with bright, clean, sunny offices. We are deeply invested in our staff's well‑being, and we actively support environmental initiatives.

We prioritise work‑life balance and prioritise the personal well‑being of our employees. Moreover, we're committed to fostering growth and development opportunities, both personally and professionally, and we have a culture of nurturing talent from within. If you possess the skills and experience to drive strategic initiatives and optimise our commercial performance, we invite you to apply for this exciting opportunity.

Our great company culture is rooted in our core values.

We warmly welcome people from a wide range of backgrounds that love adventure, design, nature and enabling our customers to enjoy their life more. People like you, help us get better daily.