Head of ICT

Sociable Tech; Sydney; On-site; AUD 141,000 - 150,000; Part time

Benefits offered by this job

Super

Job summary

Cox Purtell has placed a hands-on ICT leader in a six-month casual role for a Sydney cultural institution. You will take charge of an ICT team, ensuring day-to-day service delivery and end-user computing standards are met.

You will coach staff, oversee service assurance, and apply cyber security best practices across operations. The role focuses on operational delivery rather than strategic budgeting, with a clear mandate to keep services running smoothly.

Qualifications

• Proven experience managing day-to-day ICT services, including service assurance and support.
• Demonstrated people management experience with coaching and performance conversations with staff.
• Minimum five years' experience in end-user computing environments and transformations.

Responsibilities

• Manage the day-to-day functional delivery of ICT services, including service assurance, performance and availability.
• Lead and support the ICT team with direct coaching and performance conversations.
• Oversee end-user computing support and maintenance across the organisation.

Skills

People management

End-user computing

Cyber security

Service delivery

Job description

Job Type: Temporary position | Part time position

Job Description

Cox Purtell About the client Our client is a well-established, publicly funded Sydney cultural institution with a history stretching back to the early nineteenth century, recognised as one of the country's most significant scientific and heritage organisations.

Operating within the NSW public sector, it balances a strong public engagement mandate with a substantial collection, research and exhibition program. Behind the exhibits sits a busy operational environment, where ICT service delivery, cyber security and end-user computing all underpin the organisation's day-to-day work.

About the role This is a hands-on, people-focused ICT leadership role, brought in to keep day-to-day service delivery running smoothly for a defined period. You will take charge of an existing ICT team, providing direct people management, coaching and performance oversight, while overseeing service assurance, support and end-user computing standards across the organisation.

The scope is deliberately practical: this role is about operational delivery and team leadership rather than project ownership or budget sign-off, giving you a clear mandate without the weight of strategic decision-making. It is a six-month contract suited to an experienced operator who wants to make an immediate impact within a well-regarded organisation.

Duties

Manage the day-to-day functional delivery of ICT services, including service assurance, performance and availability. Lead and support the existing ICT team, including direct coaching and performance conversations with staff. Oversee end-user computing support and maintenance across the organisation.

Apply cyber security best practice across day-to-day ICT operations. Review and recommend on matters that would normally require sign-off, escalating decisions to the appropriate approval authority.

Requirements

Proven experience managing the day-to-day functional delivery of ICT services, including service assurance, performance and support. Demonstrated people management experience, including direct coaching and performance conversations with staff. Minimum five years' experience in the implementation, transformation and support of end-user computing environments.

Working knowledge of cyber security best practices. Comfortable operating in a review-and-recommend capacity, without full sign-off authority. Public sector, NSW government or cultural institution experience highly regarded.

Work Type: Casual Salary: $765-815 Job Publish: 21-09-2026 Job Expire: 21-10-2026

Salary benefits: Super