Head of HP Operations

Boehringer Ingelheim GmbH; Australia; On-site; AUD 180,000 - 300,000; Full time

Job summary

Boehringer Ingelheim ANZ is seeking a Head of HP Operations to lead the Human Pharma operations across Australia and New Zealand, reporting to the General Manager ANZ. You will drive Go-To-Market excellence, align business goals with customer insights, and leverage technology to enable growth.

In this senior role you will manage the ANZ HP Operations Team, partner with Therapeutic Area teams and other functions, and ensure timely execution of regional roadmaps while upholding regulatory

Qualifications

• Bachelor’s degree in science, business, marketing or related discipline.
• Experience leading teams and coaching talent.
• Ability to design and optimise Go-To-Market processes and tools.
• Proven project and change management capabilities.
• Strong commercial acumen and analytical thinking.
• Customer-focused, collaborative with cross-functional partners.

Responsibilities

• Lead ANZ contributions to the regional Customer Engagement Model to deliver value and objectives.
• Oversee ANZ planning, forecasting and market intelligence and translate trends into recommendations.
• Coordinate and optimise campaigns and content plans across channels and report outcomes.
• Document business requirements and opportunities for regional review.
• Enable end-to-end content management from planning to delivery.
• Oversee ANZ capability building to deliver the Go-To-Market roadmap.
• Ensure compliance with healthcare regulations, the Code of Conduct, pharmacovigilance laws.
• Drive cross-functional collaboration across teams and agencies.
• Lead and develop a capable team aligned with Boehringer Ingelheim values.

Skills

People leadership

Go-To-Market processes

Project management

Change management

Analytical skills

Customer focus

Teamwork

Education

Bachelor's degree in science/Business/Marketing

MBA preferred

Job description

We have an exciting opportunity for a Head of HP Operations to join our Human Pharma business in Australia and New Zealand reporting to the General Manager ANZ

This senior leadership role oversees the implementation of successful operations that bring together business goals, customer insights, and technological capabilities to meet business objectives and recognized customer needs.

You will lead and manage the ANZ HP Operations Team, empowering team members and functions to implement and optimize defined Go-To-Market activities in accordance with the regional operating model and roadmap.

Working in partnership with Therapeutic Area teams, including commercial and medical, and other business functions, you will ensure the timely execution of regional roadmap workstreams and activities relevant to ANZ.

As a member of the Regional Leadership Team and the ANZ Human Pharma Leadership Committee, you will identify shared opportunities, represent ANZ needs and work cross-functionally to improve business operations and customer experience.

This role offers the opportunity to lead transformation across customer engagement, business planning, campaign and content management, capability building, platforms, and cross-functional collaboration.

Key Responsibilities:

• Lead ANZ contributions to the regional Customer Engagement Model, delivering customer value and business objectives across touchpoints.
• Oversee ANZ planning, forecasting and market intelligence, translating trends into recommendations for Therapeutic Area teams and the Human Pharma Leadership Committee.
• Coordinate and optimise campaigns and content plans aligned with customer and business goals, using existing channels and reporting outcomes.
• Document business requirements and innovation opportunities for regional review.
• Enable efficient end-to-end content management, from editorial planning to customer delivery.
• Oversee ANZ capability building with the regional team to deliver the Go-To-Market roadmap.
• Ensure compliance with healthcare professional regulations, the Code of Conduct, pharmacovigilance requirements, procedures and laws.
• Drive collaboration across Therapeutic Area, Human Pharma, Medical, Sales, Marketing, IT, regional teams, group functions and agencies.
• Lead and develop a capable, motivated team committed to delivering objectives and living Boehringer Ingelheim values.

Requirements:

• Bachelor's degree in science, Business, Marketing or a related discipline; MBA preferred.
• Proven people leadership, management, development and coaching capability.
• Ability to conceptualise, develop, deliver and optimise Go-To-Market processes, tools, training and best practices.
• Proven project management and change management skills.
• Expert analytical skills with strong commercial and business understanding.
• Strong customer focus, teamwork, result orientation and commitment to driving excellence and performance.