Head Of Housekeeping – Capella, Qld

Health Plus People; Queensland; On-site; AUD 85,000 - 90,000; Full time

Benefits offered by this job

F&B discount

Room rates for staff

Parental leave benefits

Sustainable luxury practices

Internal mobility program

Career development

Job summary

Crystalbrook Collection is seeking an Executive Housekeeper for Crystalbrook Bailey to lead a proactive housekeeping team across guest rooms and public spaces. You will set standards, manage rostering and budgets, and collaborate with Front Office and Maintenance to ensure guest readiness from arrival to departure.

You will mentor staff, promote responsible cleaning practices, and drive service excellence in a fast‑growing, luxury hotel group with strong local culture.

Qualifications

• Experience leading a large hotel housekeeping team.
• Strong knowledge of room presentation and service standards.
• Experience recruiting, training and developing staff.
• Ability to manage budgets, labour and stock costs.
• Comfort using hotel systems to plan workloads and monitor results.

Responsibilities

• Lead housekeeping across guest rooms and public spaces, setting clear standards.
• Oversee rostering, departmental budgets and stock control.
• Collaborate with Front Office and Maintenance to ensure room readiness.
• Develop staff through coaching and training while promoting responsible practices.

Skills

Hotel housekeeping management

Team leadership

Operations management

Budget management

Staff training

Communication

Hotel systems

Tools

Hotel management software

Job description

Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia.

Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of.

As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter.

Guided by our values — We are Customer Obsessed, We are Collaborators and We are Courageous — we are building more than hotels. We are building careers, experiences and a new standard of hospitality.

Crystalbrook Bailey is modern, creative and quietly confident - a hotel with a deep appreciation for art, design and individuality.

Choosing the path less travelled, Crystalbrook Bailey celebrates originality, thoughtful detail and a genuine connection to local culture. This is the kind of place that feels just as at home exploring a gallery, wandering through a local farmers market or discovering something beautifully unexpected.

With a personality shaped by creativity and curiosity, Crystalbrook Bailey offers a distinctive guest experience where contemporary style, considered hospitality and artistic spirit come together.

The Opportunity:

As Executive Housekeeper at Crystalbrook Bailey, you will lead the team behind the thoughtful presentation and attention to detail that make our hotel feel welcoming from the moment guests arrive. Reporting to the Hotel General Manager, you will take responsibility for housekeeping across guest rooms and public spaces, setting clear standards and supporting your team to deliver them consistently.

You will combine a visible leadership presence with sound operational management, overseeing rostering, departmental budgets and stock control. Working closely with Front Office and Maintenance, you will keep room readiness and guest needs at the centre of daily planning, using feedback to improve the way your department operates. Developing your people will be a key part of the role, alongside supporting responsible housekeeping practices that reflect Crystalbrook Collection’s commitment to responsible luxury.

This role is offered on a full-time, permanent basis, with a salary of $85,000 - $90,000 + superannuation.

The Talent:

You are an experienced hotel housekeeping leader who understands that consistent standards start with a well-supported team. Approachable and confident, you provide clear direction, invest in your people and build strong relationships across the hotel. You take pride in the details and bring the commercial understanding to run an effective department.

To be successful in this role, you will bring:

• Previous experience in hotel housekeeping management or supervision, with a proven ability to lead a large team.
• A strong understanding of housekeeping operations, room presentation and guest service standards.
• Experience recruiting, training and developing team members, with confidence managing performance.
• The ability to manage departmental budgets, monitor financial results and control labour, stock and operating costs.
• Confidence using hotel systems and technology to plan workloads and monitor results.
• Strong communication and organisational skills, with a practical, calm approach to resolving issues and responding to changing priorities.

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.