Head of Home Care Operations

Helping Hand Aged Care; Adelaide; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Salary packaging up to $15,899 per yr

Meal & Entertainment Card $2,650 tax‑f

Private health insurance discount

Employee Assistance Program

Fleet vehicle access

Induction support

Job summary

Helping Hand Aged Care is seeking a Head of Home Care Operations to lead the home care portfolio across metropolitan and regional South Australia. You will drive high-quality, compliant and financially sustainable services, reporting to the Chief Operations Officer within the Operations Leadership Team.

You will translate strategy into action, strengthen service models, and build capable leaders while aligning client experience with safety, governance and performance goals.

Qualifications

• Senior leadership experience in a complex, regulated service environment.
• Experience leading large, geographically dispersed services and multidisciplinary teams.
• Strong communication and stakeholder engagement skills.
• Proven ability to balance client experience, quality, workforce outcomes and financial performance.

Responsibilities

• Lead home care operations across metropolitan and regional SA.
• Translate strategy into actionable portfolio plans with defined outcomes.
• Ensure regulatory readiness, quality, safety and governance.
• Develop capable leaders and an inclusive culture.
• Utilise data to improve client outcomes and financial performance.

Skills

Senior leadership

Regulated services

Stakeholder engagement

Commercial & operational acumen

Strategy translation

Education

Bachelor/Masters in business, health or related field

Screening/clearances for aged care

Job description

There to care. Here for good. Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do. We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Job Description

Employment Type: Permanent, Full-Time

Location: Hindmarsh

There to care. Here for good. Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do. We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. Here, every moment matters and every client counts. And so do you

Join us as Head of Home Care Operations and lead the next phase of our home care portfolio supporting more than 2,500 clients across metropolitan and regional South Australia.

A brighter future with Helping Hand, for older people and for you.

This is a rare opportunity to step into a highly visible senior leadership role with one of South Australia’s most trusted aged care providers. As our Head of Home Care Operations, you’ll lead Helping Hand’s home care portfolio across metropolitan and regional South Australia, supporting high-quality, safe, client-centred, compliant and financially sustainable services.

Reporting to the Chief Operations Officer and working as part of the Operations Leadership Team, you’ll lead senior leaders across care management, customer engagement, clinical and non-clinical care and services, and quality and excellence.

You’ll translate strategy into action, lead the portfolio to adapt to aged care reform and strengthen the reliability and scalability of home care services. Your leadership will improve client outcomes, workforce capability, productivity, financial sustainability and growth.

In This Role, You’ll Make An Impact By

• Leading an integrated home care operating model that connects intake, care management scheduling, service delivery and operational support to improve client outcomes, service reliability and performance.
• Translating organisational strategy and COO priorities into clear portfolio plans with defined outcomes, measures and accountability, while leading excellence in client experience, quality, safety, governance, compliance and regulatory readiness.
• Building capable, accountable leaders and fostering an inclusive culture of collaboration, early escalation and continuous improvement.
• Using data, feedback and performance insights to manage risk, improve package utilisation and lift operational and financial performance.
• Partnering across Finance, Governance, People and Culture, ICT, Strategy and Engagement, and external stakeholders to deliver connected, organisation-wide outcomes.

What You’ll Bring

You’ll bring senior-leadership experience in a complex, regulated service environment, with the confidence to lead through reform, growth, and operational change. Values-led and commercially astute, you’ll know how to balance client experience, quality, workforce outcomes and financial performance while building strong relationships and bringing people with you.

• Significant senior leadership experience in home care, community aged care, health, disability or another complex regulated human services environment.
• A proven track record leading large, geographically dispersed services and multidisciplinary teams at scale.
• Strong commercial and operational acumen, with a proven record of improving budgets, productivity, package utilisation and service performance while delivering sustainable client, quality, workforce, growth and financial outcomes.
• Experience strengthening end-to-end service models, systems and processes through reform, growth, or operational change.
• A collaborative leadership style, with the ability to build capable leaders, accountable teams and an inclusive, values-led culture.
• Strong communication, judgement and stakeholder engagement skills, with the ability to influence operational, corporate and external partners.
• Relevant qualifications in business, management, health, nursing, allied health, public health or a related discipline, or equivalent relevant experience.
• Current worker screening, police and other statutory clearances required for aged care service delivery, or willingness and ability to obtain them.

You’ll stand out from the crowd if you have some of the following

• Strong knowledge of Support at Home, CHSP, aged care legislation, strengthened Quality Standards, clinical governance, SIRS, consumer rights and provider assurance obligations.
• Postgraduate qualifications in leadership, health administration, business administration, quality or governance.

What’s in it for you?

• A senior leadership role where your decisions shape home care services, culture and performance.
• The opportunity to influence the future of home care across metropolitan and regional South Australia.
• A visible role where you can mentor leaders, strengthen services and see the impact of your work.
• Access to a corporate fleet vehicle when based in Hindmarsh.
• Flexible location options, with the opportunity to be based at our Hindmarsh office or across our metro and regional services.

Why Helping Hand?

At Helping Hand, aged care is more than a service — it’s a commitment to people, community and doing what’s right. Since 1953, we’ve supported South Australians with compassion, respect and care. Today, we’re continuing to evolve, and this role gives you the opportunity to help shape what great home care looks like across metropolitan and regional South Australia.

You’ll be supported by a collaborative leadership team, a clear organisational purpose and the stability of an established provider, while having the autonomy to influence services, systems, culture and performance in a meaningful way.

We Are Who You Are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from people who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

We are where you are

As our Head of Home Care Operations, you’ll know you’re contributing directly to a community you care about. And you’ll see your impact in the lives of the people we support to live well at home.

We Care How You Are

In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll Also Enjoy a Range Of Other Benefits

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program

Are you ready to lend a Helping Hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them.

Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.