Head of Guest Experience & Concierge Programs

St Paul'S College; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Job summary

Marriott Hotels in Adelaide is seeking a Concierge Team Leader to respond to guest requests for special arrangements and services, coordinate with providers, and ensure guest satisfaction. You will guide the team to deliver timely, personalized experiences and maintain high standards of service.

Responsibilities include managing arrangements, sharing local insights, coordinating with departments, and monitoring club lounge operations to ensure guest well-being and safety.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Concierge Experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Contact appropriate individual or department to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.

Skills

Concierge Experience

Education

High school diploma or GED

Full Drivers License

Job description

Marriott Hotels in Adelaide is seeking a Concierge Team Leader to respond to guest requests for special arrangements and services, coordinate with providers, and ensure guest satisfaction. You will guide the team to deliver timely, personalized experiences and maintain high standards of service.

Responsibilities include managing arrangements, sharing local insights, coordinating with departments, and monitoring club lounge operations to ensure guest well-being and safety.