Head of Group Operational Risk & Resilience (Hybrid)

Bendigobank; Melbourne; Hybrid; AUD 350,000 - 600,000; Full time

Benefits offered by this job

Hybrid work options

Executive remuneration

Staff banking privileges

Private health insurance discounts

Wellness programs

Job summary

Bendigo and Adelaide Bank is seeking a General Manager, Group Operational Risk to lead enterprise risk management and governance as a senior 2LoA leader. You will partner with the CEO, Board, and regulators to safeguard the Bank’s strategy.

You’ll oversee ORMF, BCM, and risk technology modernization, including ServiceNow, while developing a capable, high-performing team across Australia. Hybrid working options support executive leadership and wellbeing.

Qualifications

• Extensive experience leading Operational Risk Management Frameworks (ORMF), Business Continuity, with deep command of APRA CPS 230 and non-financial risk drivers.
• Executive-level engagement with Board Risk Committees, Executive Committees and regulators (APRA/ASIC).
• Proven track record coaching and uplifting distributed risk teams and driving change.

Responsibilities

• Lead and mature the Group Operational Risk Management Framework (ORMF), policies and standards.
• Deliver independent 2LoA challenge and strategic advice to the CEO and Board.
• Direct the Group BCM framework, disaster recovery programs and Major Incident Plan (MIP).
• Oversee the enterprise ServiceNow deployment for risk analytics and automated controls.
• Build a high-performing, nationally distributed operational risk team.

Skills

Operational Risk Management

Business Continuity

APRA CPS 230

ServiceNow

GRC/IRM

Executive stakeholder management

Education

Tertiary qualifications in Business/Finance/Law/Risk Management

Tools

ServiceNow

GRC/IRM platforms

Job description

Bendigo and Adelaide Bank is seeking a General Manager, Group Operational Risk to lead enterprise risk management and governance as a senior 2LoA leader. You will partner with the CEO, Board, and regulators to safeguard the Bank’s strategy.

You’ll oversee ORMF, BCM, and risk technology modernization, including ServiceNow, while developing a capable, high-performing team across Australia. Hybrid working options support executive leadership and wellbeing.