Head of Global Operations & Service Delivery

Global Payment Holding Company; Sydney; Vor Ort; AUD 180.000 - 190.000; Vollzeit

Zusammenfassung

Global Payment Holding Company is seeking an accomplished Operations Director to join Sentral's leadership team to shape the operational strategy across customer support, professional services, service delivery, consulting and training. This role drives end-to-end operational excellence in a rapidly evolving payments business.

As a senior leader, you will own post-sales operations, balance enterprise standards with market needs, and partner with Product, Engineering and Sales to ensure readiness

Qualifikationen

• 7+ years in Operations or Client Services leadership, preferably in SaaS.
• Proven leadership across multiple operational functions, including implementations, service delivery, and customer support.
• Cultural adaptability and ability to lead diverse teams.
• Bachelor's degree or equivalent.
• Demonstrated ability to drive operational efficiency and scalability.
• Experience working in the K-12 schools and/or higher education is highly desirable

Aufgaben

• Develop and implement Sentral's operational strategy in alignment with Sentral's business objectives and functional goals
• Provide end-to-end ownership of the operational lifecycle across onboarding, implementations, service delivery, consulting, training, technical support and customer support.
• Lead and develop the operational leadership team, including workforce planning, organisational design, capability development and succession planning.
• Drive consistent delivery methodologies, governance and project management practices to ensure implementation, migration, consulting and training outcomes are delivered on time, within scope and to agreed quality standards.
• Standardise and improve operational processes, using automation and technology to increase efficiency, scalability and service quality.
• Establish and monitor operational performance measures, including customer satisfaction, service-level compliance, onboarding timelines, incident resolution and escalation performance.
• Manage operational planning, budgets, resources, risks and performance reporting, and act as the senior escalation point for critical operational issues.
• Partner with Product, Engineering and Sales to prioritise operational improvements, define implementation requirements and ensure readiness for product and service launches.
• Represent Sentral operations in Asia-Pacific and enterprise forums, balancing common standards with customer and market needs.
• Other duties as reasonably requested.

Kenntnisse

Operations leadership

Cross-functional leadership

SaaS experience

Strategic planning

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Global Payment Holding Company is seeking an accomplished Operations Director to join Sentral's leadership team to shape the operational strategy across customer support, professional services, service delivery, consulting and training. This role drives end-to-end operational excellence in a rapidly evolving payments business.

As a senior leader, you will own post-sales operations, balance enterprise standards with market needs, and partner with Product, Engineering and Sales to ensure readiness