Global SaaS Ops Director - Customer Delivery

Sentral; Sydney; On-site; AUD 180,000 - 190,000; Full time

Benefits offered by this job

Performance bonus

Superannuation

Job summary

Sentral is seeking an Operations Director to shape and execute our operational strategy across Customer Support, Professional Services, Service Delivery, Consulting, and Training. You will own post-sales operations end-to-end and collaborate with Product, Engineering and Sales to ensure readiness for launches.

The role requires 7+ years in operations leadership, preferably in SaaS, with a track record of driving efficiency and scale. Salary range AUD 180,000 to 190,000 plus super and bonus.

Qualifications

• The role requires 7+ years in Operations or Client Services leadership, preferably in SaaS.
• Proven leadership across multiple operational functions including implementations and support.
• Demonstrated ability to drive efficiency, scalability and process improvement.
• Experience collaborating with Product, Engineering and Sales teams.
• Desirable experience in education sectors (K-12 or higher ed).

Responsibilities

• Develop and implement operational strategy aligned with business goals.
• Own end-to-end lifecycle across onboarding, implementations, service delivery, consulting, and training.
• Lead operational leadership team including workforce planning and succession.
• Drive governance, project management, and quality standards for delivery.
• Standardise processes with automation to improve efficiency and scale.
• Monitor performance metrics like CSAT, SLAs, onboarding timelines, and escalations.
• Manage budgets, resources, risks, and reporting; act as senior escalation point.
• Collaborate with Product, Engineering and Sales to prep for launches.
• Represent Sentral operations in APAC and enterprise forums.

Skills

Operations leadership

SaaS experience

Cross-functional leadership

People management

Strategic planning

Education

Bachelor’s degree

Job description

Sentral is seeking an Operations Director to shape and execute our operational strategy across Customer Support, Professional Services, Service Delivery, Consulting, and Training. You will own post-sales operations end-to-end and collaborate with Product, Engineering and Sales to ensure readiness for launches.

The role requires 7+ years in operations leadership, preferably in SaaS, with a track record of driving efficiency and scale. Salary range AUD 180,000 to 190,000 plus super and bonus.