Director of Operations & Service Delivery

Global Payments

Sydney

On-site

AUD 180,000 - 190,000

Full time

6 days ago

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Job summary

Global payments is seeking an experienced Operations Director to lead Sentral’s operational strategy across customer support, professional services, service delivery, consulting and training, ensuring efficiency and an exceptional customer experience. You will own post-sales operations and partner with Product, Engineering and Sales to drive readiness and scalable delivery.

You will lead the operations leadership team, oversee onboarding, implementations, service delivery, and performance

Qualifications

7+ years in Operations or Client Services leadership, preferably in SaaS.
Proven leadership across multiple operational functions (onboarding, service delivery, support).
Demonstrated ability to drive operational efficiency and scalability.

Responsibilities

Develop and implement Sentral’s operational strategy aligned with business objectives.
Own end-to-end operational lifecycle across onboarding, implementations, service delivery, consulting and training.
Lead the operational leadership team including workforce planning and succession planning.
Drive governance, project management practices to ensure timely, within-scope, quality delivery.
Standardise processes using automation to increase efficiency and scalability.
Monitor performance measures including customer satisfaction and onboarding timelines.
Manage budgets, resources and risks; act as senior escalation point for critical issues.
Partner with Product, Engineering and Sales for readiness of launches.
Represent Sentral operations in Asia-Pacific and enterprise forums.