Global SaaS Operations Director – Post-Sales & Service

Global Payments; Sydney; On-site; AUD 180,000 - 190,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Global Payments Inc. is seeking an experienced Operations Director to shape and execute the operational strategy across Customer Support, Professional Services, Service Delivery, Consulting and Training, ensuring efficiency, scalability and exceptional customer experience.

You will own end-to-end post-sales operations, balance standards with market needs, and partner with Product, Engineering and Sales to ensure readiness for launches and ongoing service quality.

Qualifications

• 7+ years in Operations or Client Services leadership, preferably in SaaS.
• Proven leadership across multiple operational functions, including implementations, service delivery, and customer support.
• Cultural adaptability and ability to lead diverse teams.
• Demonstrated ability to drive operational efficiency and scalability.
• Experience working in the K-12 schools and/or higher education is highly desirable

Responsibilities

• Develop and implement Sentral’s operational strategy.
• Own onboarding, implementations, service delivery, consulting, training, and support.
• Lead and develop the operational leadership team.
• Drive delivery governance and project management.
• Standardise processes using automation and tech.
• Monitor performance measures like CSAT, SLAs, onboarding timelines.
• Manage budgets, resources, risks, and reporting.
• Escalation point for critical operational issues.
• Partner with Product, Engineering and Sales for readiness.
• Represent Sentral operations in APAC and forums.
• Other duties as reasonably requested.

Skills

Operations leadership

SaaS experience

Team leadership

Education

Bachelor’s degree

Job description

Global Payments Inc. is seeking an experienced Operations Director to shape and execute the operational strategy across Customer Support, Professional Services, Service Delivery, Consulting and Training, ensuring efficiency, scalability and exceptional customer experience.

You will own end-to-end post-sales operations, balance standards with market needs, and partner with Product, Engineering and Sales to ensure readiness for launches and ongoing service quality.