Operations Director (Sentral)

Sentral; Willoughby; On-site; AUD 180,000 - 190,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Global Payments is seeking an Operations Director to lead Sentral's operations across onboarding, implementations, service delivery, consulting, training and support. You will shape and execute the operational strategy, build a high-performing leadership team and drive efficiency through automation and scalable processes.

You will partner with Product, Engineering and Sales to prioritise improvements and ensure readiness for launches, while representing Sentral operations in Asia-Pacific.

Qualifications

• 7+ years in Operations or Client Services leadership, preferably in SaaS.
• Proven leadership across multiple operational functions, including implementations, service delivery, and customer support.
• Cultural adaptability and ability to lead diverse teams.
• Bachelor's degree or equivalent; Demonstrated ability to drive operational efficiency and scalability.
• Experience working in the K-12 schools and/or higher education is highly desirable.

Responsibilities

• Develop and implement Sentral's operational strategy in alignment with Sentral's business objectives and functional goals.
• Provide end-to-end ownership of the operational lifecycle across onboarding, implementations, service delivery, consulting, training, technical support and customer support.
• Lead and develop the operational leadership team, including workforce planning, organisational design, capability development and succession planning.
• Drive consistent delivery methodologies, governance and project management practices to ensure implementation, migration, consulting and training outcomes are delivered on time, within scope and to agreed quality standards.
• Standardise and improve operational processes, using automation and technology to increase efficiency, scalability and service quality.
• Establish and monitor operational performance measures, including customer satisfaction, service-level compliance, onboarding timelines, incident resolution and escalation performance.
• Manage operational planning, budgets, resources, risks and performance reporting, and act as the senior escalation point for critical operational issues.
• Partner with Product, Engineering and Sales to prioritise operational improvements, define implementation requirements and ensure readiness for product and service launches.
• Represent Sentral operations in Asia-Pacific and enterprise forums, balancing common standards with customer and market needs.

Skills

Operations Leadership

Cross-functional leadership

Cultural adaptability

Bachelor's degree

SaaS experience

Workday

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for an Operations Director to join our ever-evolving Operations team and help us unleash the potential of every business.

About the opportunity

This role will support Sentral, responsible for shaping and executing the operational strategy across Customer Support, Professional Services, Service Delivery, Consulting and Training, ensuring efficiency, scalability and an exceptional customer experience.

Salary

The annual salary range for this position is AUD 180,000 to 190,000 + superannuation plus performance bonus.

What you’ll own

• Develop and implement Sentral's operational strategy in alignment with Sentral's business objectives and functional goals.
• Provide end-to-end ownership of the operational lifecycle across onboarding, implementations, service delivery, consulting, training, technical support and customer support.
• Lead and develop the operational leadership team, including workforce planning, organisational design, capability development and succession planning.
• Drive consistent delivery methodologies, governance and project management practices to ensure implementation, migration, consulting and training outcomes are delivered on time, within scope and to agreed quality standards.
• Standardise and improve operational processes, using automation and technology to increase efficiency, scalability and service quality.
• Establish and monitor operational performance measures, including customer satisfaction, service-level compliance, onboarding timelines, incident resolution and escalation performance.
• Manage operational planning, budgets, resources, risks and performance reporting, and act as the senior escalation point for critical operational issues.
• Partner with Product, Engineering and Sales to prioritise operational improvements, define implementation requirements and ensure readiness for product and service launches.
• Represent Sentral operations in Asia-Pacific and enterprise forums, balancing common standards with customer and market needs.
• Other duties as reasonably requested.

What you’ll bring

• 7+ years in Operations or Client Services leadership, preferably in SaaS.
• Proven leadership across multiple operational functions, including implementations, service delivery, and customer support.
• Cultural adaptability and ability to lead diverse teams.
• Bachelor's degree or equivalent; Demonstrated ability to drive operational efficiency and scalability.
• Experience working in the K-12 schools and/or higher education is highly desirable.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems. If you don't see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we've built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success.

Headquartered in Atlanta, Georgia, we're a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are - or wherever you want to be - we're there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].