Head of Field Resource Management

KONE; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

KONE is seeking a Head of Field Resource Management to shape the frontline installation workforce strategy across Australia. Based in Brisbane, Sydney or Melbourne, you will allocate resources, coordinate with subcontractors and global pools, and drive productivity to meet project demands.

You will partner with sourcing and training teams, monitor risks, and ensure compliance with safety and quality standards while enabling ongoing performance improvements across the installation portfolio.

Qualifications

• 5 years’ experience in resource management or workforce planning.
• Experience managing installation portfolios and subcontractors.
• Understanding of S&OP, procurement, and purchasing processes.
• Proven ability to manage stakeholders across functions.
• Knowledge of safety, quality management, and compliance.

Responsibilities

• Lead installation resource planning with short, medium and long-term strategies.
• Translate demand plans into workforce and subcontractor requirements.
• Communicate forecast needs to subcontractors to secure capacity.
• Monitor resource availability and address gaps with leaders.
• Escalate resource risks and provide visibility to stakeholders.
• Collaborate with training to ensure workforce capability.
• Allocate resources and maintain supplier data in systems.
• Analyze variances and optimize subcontracting ratios.

Skills

Resource management

Workforce planning

Stakeholder management

Project management

S&OP knowledge

Safety & quality management

Job description

Start your lift industry career with KONE, a global leader in the lift and escalator industry Highly competitive package Enjoy a diverse and inclusive workplace where people are valued and respected At KONE, we bring buildings to life Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. Our work will take you in different directions. We are looking for a Head of Field Resource Management to join our Operations Team. This person can be based in Brisbane, Sydney or Melbourne. The Head of Field Resource Management is responsible for developing and executing the frontline installation workforce strategy, ensuring the effective allocation and optimal utilisation of installation resources to support operational performance and business objectives.

What will you be doing?

• Lead installation resource planning by developing short, medium and long-term resourcing strategies aligned to forecast demand.
• Translate demand plans into workforce requirements, including internal resources, subcontractors and global KONE resource pools.
• Communicate forecast requirements to subcontractors to secure capacity commitments.
• Coordinate cross-border resource needs with purchasing Monitor resource availability, identify gaps and work with operational leaders to implement solutions and improve productivity.
• Escalate resource risks and provide visibility of resource constraints to key stakeholders.
• Collaborate with training teams to ensure installation workforce capability and capacity requirements are met.
• Allocate resources and maintain supplier data within resource management systems.
• Drive proactive and transparent resource planning, analyse variances and monitor subcontracting ratios.
• Support operational teams in the effective use of planning tools, processes and resource management practices.
• Partner with sourcing teams to define supplier requirements and ensure suitable resources are available to meet project and product demand.
• Meet with selected subcontractors to ensure that resource plans are executed properly
• Ensure subcontractor legislation is follow at all times

What are we looking for?

• 5 years’ experience in a resource management, workforce planning, or operational planning role.
• Experience managing installation portfolios, including resource allocation, workload balancing, and delivery performance
• Sound understanding of Sales & S&OP, sourcing, procurement, and purchasing processes.
• Demonstrated experience managing subcontractor performance, capacity, and commercial relationships.
• proven ability to build and maintain effective relationships with internal and external stakeholders across multiple business functions.
• Strong knowledge of safety and quality management principles, practices, and compliance requirements.
• Commercial understanding of installation costs, productivity measures, and cost optimisation initiatives.
• Well-developed project management skills with the ability to manage competing priorities and deliver outcomes within required timeframes.
• Knowledge of relevant legislation, industry standards, regulations, and compliance requirements applicable to installation operations.
• General understanding of contract terms, commercial obligations, and risk considerations associated with installation and subcontractor agreements.

There’s so much more to KONE than you may realise. Enjoy career progression opportunities within a global organisation. Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work. Grow with comprehensive learning and development programs covering a wide range of professional skills.

Note: Applicants must either be a permanent resident or citizen of Australia or a citizen of New Zealand to apply for this position. This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.