Head of Facilities & Operations — Lead Safety & Service

Virgin Active; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Free gym membership

Discounted personal training

Discounts with retailers

Job summary

Virgin Active's Pitt Street club in Sydney is seeking a Head of Department to elevate maintenance and facilities across the club, ensuring top-tier standards and member experience.

You will lead a high-performing team, manage commercial and operational pillars, coordinate maintenance, safety, and compliance, and collaborate across departments to deliver a premium member journey.

This is a permanent, full-time role with generous wellbeing benefits including free gym membership for you and a friend.

Qualifications

• 3–5+ years in facilities, maintenance or operational roles.
• First aid certification is preferred.
• Ability to coordinate maintenance and safety compliance.

Responsibilities

• Lead, coach and develop your team with regular feedback.
• Drive club commercial KPIs and operational targets.
• Maintain safe, compliant, well-run facilities.
• Deliver premium member experiences through service leadership.
• Oversee Planned Preventative Maintenance and contractor management.
• Act as Manager on Duty and First Aid Officer when required.

Skills

Facilities management

Team leadership

Maintenance coordination

Contractor management

Job description

Virgin Active's Pitt Street club in Sydney is seeking a Head of Department to elevate maintenance and facilities across the club, ensuring top-tier standards and member experience.

You will lead a high-performing team, manage commercial and operational pillars, coordinate maintenance, safety, and compliance, and collaborate across departments to deliver a premium member journey.

This is a permanent, full-time role with generous wellbeing benefits including free gym membership for you and a friend.