Head of Emergency & Operational Resilience

South East Water Corporation; Victoria; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

South East Water is seeking an experienced Resilience and Emergency Manager to lead our approach to emergency management, resilience and business continuity across Service Delivery. You will ensure we are prepared to prevent, respond to and recover from operational disruptions and emergency events.

Reporting to the Group Manager Operational Planning & Performance, you will drive incident management capability, training, exercises and governance for critical infrastructure, while building strong

Qualifications

• AIIMS, ICMS or equivalent incident management accreditation.
• Proven emergency management experience in critical infrastructure or essential services.
• Qualifications in emergency management, resilience, security or risk management.
• Experience in the Victorian water sector or similar essential services.
• Familiarity with ISO 22301 and ISO 31000.
• Knowledge of Victoria's emergency management arrangements.
• Experience in security and incident management practices.
• Strong stakeholder engagement with emergency services, government agencies and regulators.
• Proven leadership, communication and decision-making in crises.
• Experience implementing resilience and preparedness programs.

Responsibilities

• Leading emergency management planning, preparedness and response.
• Coordinating emergency training, exercises and capability development.
• Supporting incident response activities and providing expert advice during emergency events.
• Managing Service Delivery business continuity and operational risk frameworks.
• Overseeing resilience planning, threat assessments and scenario-based exercises.
• Leading reporting and continuous improvement activities.
• Managing physical security strategy and governance for critical infrastructure assets.
• Building partnerships with government agencies, emergency services, regulators and industry stakeholders.
• Driving a culture of preparedness, resilience and continuous improvement.

Skills

Incident management

Emergency management

Resilience programs

Stakeholder engagement

Leadership

Communication

Decision making

Calm under pressure

Public safety

Job description

South East Water is seeking an experienced Resilience and Emergency Manager to lead our approach to emergency management, resilience and business continuity across Service Delivery. You will ensure we are prepared to prevent, respond to and recover from operational disruptions and emergency events.

Reporting to the Group Manager Operational Planning & Performance, you will drive incident management capability, training, exercises and governance for critical infrastructure, while building strong