Head of Ecommerce / Sales and Marketing Manager

Work Initiatives; Sydney; On-site; AUD 104,000 - 127,000; Full time

Job summary

Original Mattress Factory Pty Ltd (OMF) is seeking a Head of Ecommerce / Sales and Marketing Manager to lead our online platform and sales strategy. You will drive digital initiatives and collaborate with stakeholders to grow revenue and improve customer engagement.

You will plan and execute digital marketing campaigns, manage budgets, and align activities with business goals while leading cross‑functional teams and ensuring excellent customer service.

Qualifications

• Bachelor's degree or higher.
• At least 2 years’ full time work experience as a Sales and Marketing Manager.
• Excellent performance and digital marketing skills.
• Outstanding management and leadership skills.
• Ability to manage and work with a team.
• Effective customer service skills.

Responsibilities

• Oversee ecommerce and marketing platforms to boost reach and sales.
• Plan, manage and execute marketing campaigns across channels.
• Direct and manage the customer sales process to meet consumer expectations.
• Develop digital and social marketing strategies aligned with business goals.
• Lead cross‑functional teams to implement go‑to‑market plans and budgets.
• Support stores and ecommerce partners with system releases and improvements.

Skills

Sales & Marketing

Digital Marketing

Leadership

Customer Service

Teamwork

Education

Bachelor's degree or higher

Job description

Head of Ecommerce / Sales and Marketing Manager

Original Mattress Factory Pty Ltd (OMF) is looking for a highly motivated and experienced Head of Ecommerce / Sales and Marketing Manager to join our team.

We offer an annual basic salary ofAU$ 115,000 plus superannuation. The successful candidate will also be entitled to leave credits and other benefits provided under the law. Annual bonus structure based on business sales target may apply.

Benefits

We offer an annual basic salary ofAU$ 115,000 plus superannuation. The successful candidate will also be entitled to leave credits and other benefits provided under the law. Annual bonus structure based on business sales target may apply.

Task & responsibilities

The role of a Head of Ecommerce / Sales and Marketing Manager will perform duties and responsibilities, including the following:

• Work with digital partners in systems and marketing to ensure our ecommerce platform exceeds the businesses reach and sales targets
• Plan, manage and controlthedevelopmentandexecutionofmarketingcampaigns, including in social media platforms
• Direct and manage the customer sales process and end to end solution provided to the customer are in line with consumer expectations resulting in 100% Comfy customers and advocates
• Work with internal and external marketing stakeholders to develop a forward looking digital and social marketing strategy in line with the business strategic objectives
• Work with internal and external marketing stakeholders to develop and implement a clear social strategy driving rich increased customer engagement with the brand, image and sales
• Manage and leadcross-functionalteamsindevelopingandimplementinggo-to-marketplansandpolicies,collaboratingwithkeystakeholderstooptimizebudgetallocationandensuresuccessfulexecution
• WorkcloselywiththeCustomerServiceteamtolaunchinitiativestoincreasethequality ofcustomerservice,reducecustomerresponsetimes,andincreaseoverallcustomersatisfaction
• Provide technical and process support for stores and ecommerce partners, manage vendor relationships, and oversee system releases and improvements
• Manage the website release lifecycle, defect management, change requests, and release deployment coordination
• Manage relationships with payment providers, optimize fraud rules, oversee fraud screening, and investigate disputes and chargebacks
• Create annual budgets, and develop long-term sales, profit, and growth strategies for presentation to leadership and the Board
• Support delivery processes, system integration, and manage stock visibility and performance of fulfillment providers

Qualification & experience

The successful candidate must have the following:

• Bachelor's degree or higher
• At least 2 years’ full time work experience as a Sales and Marketing Manager
• Excellent performance and digital marketing skills
• Outstanding management and leadership skills
• Ability to manage and work with a team
• Effective customer service skills