Head of Ecommerce / Sales and Marketing Manager

Original Mattress Factory; Sydney; On-site; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Annual bonus

Superannuation

Leave credits

Job summary

Original Mattress Factory Pty Ltd (OMF) in Sydney seeks a Head of Ecommerce / Sales and Marketing Manager to lead our online business and drive growth across digital channels. You will plan and execute marketing campaigns, manage the end-to-end customer sales process, and collaborate with internal and external partners to deliver a compelling digital experience and strong sales performance.

Reporting to senior leadership, you will oversee budgets, optimize the ecommerce platform, and mentor a

Qualifications

• Bachelor's degree or higher required.
• Minimum 2 years’ full-time experience as Sales and Marketing Manager.
• Strong digital marketing skills and performance mindset.
• Demonstrated leadership and team management abilities.
• Excellent customer service and stakeholder communication.

Responsibilities

• Collaborate with digital partners to expand ecommerce reach and sales targets.
• Plan, manage and execute marketing campaigns across social channels.
• Direct the customer sales process to meet consumer expectations and increase loyalty.
• Develop and implement a forward-looking digital and social marketing strategy.
• Create budgets and long-term sales growth plans for leadership review.

Skills

Digital marketing

Leadership

Teamwork

Customer service

Communication

Education

Bachelor's degree or higher

Job description

Head of Ecommerce / Sales and Marketing Manager

Original Mattress Factory Pty Ltd (OMF) is looking for a highly motivated and experienced Head of Ecommerce / Sales and Marketing Manager to join our team.

Benefits

We offer an annual basic salary ofAU$ 115,000 plus superannuation. The successful candidate will also be entitled to leave credits and other benefits provided under the law. Annual bonus structure based on business sales target may apply.

Task & Responsibilities

The role of a Head of Ecommerce / Sales and Marketing Manager will perform duties and responsibilities, including the following:

• Work with digital partners in systems and marketing to ensure our ecommerce platform exceeds the businesses reach and sales targets


• Plan, manage and controlthedevelopmentandexecutionofmarketingcampaigns, including in social media platforms


• Direct and manage the customer sales process and end to end solution provided to the customer are in line with consumer expectations resulting in 100% Comfy customers and advocates


• Work with internal and external marketing stakeholders to develop a forward looking digital and social marketing strategy in line with the business strategic objectives


• Work with internal and external marketing stakeholders to develop and implement a clear social strategy driving rich increased customer engagement with the brand, image and sales


• Manage and leadcross-functionalteamsindevelopingandimplementinggo-to-marketplansandpolicies,collaboratingwithkeystakeholderstooptimizebudgetallocationandensuresuccessfulexecution


• WorkcloselywiththeCustomerServiceteamtolaunchinitiativestoincreasethequality ofcustomerservice,reducecustomerresponsetimes,andincreaseoverallcustomersatisfaction


• Provide technical and process support for stores and ecommerce partners, manage vendor relationships, and oversee system releases and improvements


• Manage the website release lifecycle, defect management, change requests, and release deployment coordination


• Manage relationships with payment providers, optimize fraud rules, oversee fraud screening, and investigate disputes and chargebacks


• Create annual budgets, and develop long-term sales, profit, and growth strategies for presentation to leadership and the Board


• Support delivery processes, system integration, and manage stock visibility and performance of fulfillment providers

Qualification & Experience

The successful candidate must have the following:

• Bachelor's degree or higher


• At least 2 years’ full time work experience as a Sales and Marketing Manager


• Excellent performance and digital marketing skills


• Outstanding management and leadership skills


• Ability to manage and work with a team


• Effective customer service skills
  

About Company

Original Mattress Factory Pty Ltd or OMF started in July 2006 and introduced to Australia the first ‘non branded’ total retailer in the mattress category. By 2016 OMF had expanded to 18 stores, then to 50 stores by June 2022. It is currently Australia’s biggest retail store corporate sleep specialist by store count. OMF was initially focused on sales of mattress, bases, bedheads, pillows and protectors. In 2021, it launched its ‘Complete Sleep’ strategy introducing Bedroom Furniture, Motion and Manchester with a key focus on the Mid to Value market sectors. The company’s growth strategy has the brand reaching over 54 stores across Australia with digital reach beyond this country.

Work Type: Full time

Salary: $115000-115000

Job Publish: 06-11-2026

Job Expire: 06-12-2026