Head of Customer Protection & Financial Crime Strategy

AMP; Sydney; On-site; AUD 200,000 - 260,000; Full time

Job summary

AMP is seeking a strategic risk leader in Australia to shape and execute the Customer Protection strategy, focusing on AML/CTF transaction monitoring, fraud and sanctions screening, and financial crime intelligence. The role demands extensive experience across risk, governance, and regulatory affairs to uplift controls and reduce financial crime risk.

You will partner with analytics and governance teams to deliver enterprise-wide controls, balancing customer outcomes with compliance and

Qualifications

• Degree in Business, Commerce, Finance, Risk or related discipline.
• Ideally 7+ years' experience in financial crime, fraud, risk, strategy or governance within financial services.
• Strong knowledge of AML/CTF, sanctions and related regulatory obligations.
• Experience with risk assessments, issues, incidents and control uplift.
• Experience reporting to Board, Executives and Risk Committee.

Responsibilities

• Lead the Enterprise Customer Protection strategy for fraud, scams and financial crime.
• Identify emerging threats and strengthen detection and preventative controls.
• Drive regulatory change, risk assessments and governance across issues and incidents.
• Collaborate with analytics to enhance transaction monitoring and intelligence-led controls.
• Support AUSTRAC obligations and regulatory engagement; ensure compliant yet customer-focused outcomes.

Skills

Financial crime

Fraud detection

Risk governance

Regulatory knowledge

Data analysis

Education

Degree in Business, Commerce, Finance, Risk or related discipline

Job description

AMP is seeking a strategic risk leader in Australia to shape and execute the Customer Protection strategy, focusing on AML/CTF transaction monitoring, fraud and sanctions screening, and financial crime intelligence. The role demands extensive experience across risk, governance, and regulatory affairs to uplift controls and reduce financial crime risk.

You will partner with analytics and governance teams to deliver enterprise-wide controls, balancing customer outcomes with compliance and