Head of Client Success (Adtech/ Programmatic)

AddWorth; City of Melbourne; On-site; AUD 160,000 - 180,000; Full time

Job summary

An innovative Adtech company in Melbourne seeks a Head of Client Success to lead client services and identify growth opportunities. The ideal candidate will have extensive experience in account management and a strong understanding of programmatic advertising. Responsibilities include overseeing client services, managing a team, and collaborating with various departments. This role offers a competitive salary of $160-180k plus bonuses, with a focus on driving success in a fast-paced environment.

Qualifications

• Extensive experience in account management/client success roles in Adtech.
• Strong understanding of the programmatic space.
• Proven ability to manage Enterprise client relationships.

Responsibilities

• Oversee client services function of the business.
• Identify opportunities for growth.
• Manage a small client success team.

Skills

Account management

Client retention

Strong team leadership

Commercial acumen

Stakeholder management

Job description

• Are you a seasoned Client Services professional with extensive experience in Adtech/ Digital Media?
• Are you commercially astute and able to identify opportunities for growth?
• Do you have strong team leadership experience?

If you answered 'YES' to these questions, we want to speak to you!

Due to rapid growth and two acquisitions, this innovative, AI-first Adtech platform, are looking to add a Head of Client Success to the business. This role will see you overseeing the client services function of the business, working closely with agencies and brands to ensure they are getting what they want and need. It will also see you using your commercial experience to identify opportunities for growth as well as manage a small but growing account management/ client success team.

What you'll be doing day-to-day:

• Client management
• Client retention and growth
• Team management
• Working with wider team on process efficiencies
• Stakeholder management, internal and external
• Collaborating closely with Sales, Product and Trading teams in Australia and across APAC offices
• Reporting into the MD, ANZ

What you'll need to get the role:

• Extensive experience in account management/ client success roles across Adtech, Publisher and/ or Agency businesses
• A strong understanding and experience in the programmatic space
• Ability to manage Enterprise client relationships, both Agency (Holding-co and Indies) and Brands direct
• Proven commercial acumen - ability to drive growth and cross-sell/ up-sell
• Strong team leadership and mentor skills
• A real energy and drive, and passion for helping a business move up to that next level

Salary: $160-180k (depending on experience) + super + bonus

This is an exciting opportunity within an innovative, forward-thinking Adtech business, to lead the Client Services/ Success function for the business. APPLY NOW to avoid missing out!

For more information on this role or any other opportunities AddWorth are currently hiring for, please contact Kenan Arif on 0404 118 560 or [e-mail]