Head of Client Success

LION Digital (US); Australia; À distance; AUD 140 000 - 200 000; Plein temps

Avantages offerts par ce poste

Competitive base + super + incentive

Fully remote – Australia-based

Résumé du poste

LION Digital (US) is seeking a Head of Client Success to lead a remote Australian operations team. You will manage a portfolio of ecommerce clients, drive multichannel strategy, and ensure growth, retention, and high-quality delivery.

You will partner with Channel Leads to onboard clients, run strategic reviews, and spot opportunities that move client revenue forward. This is a commercial, growth-focused leadership role with AI tools as part of the workflow.

Qualifications

• 10+ years of agency experience managing eCommerce clients.
• Real working knowledge of multichannel digital – MER, CAC, ROAS as core thinking.
• Hands-on across at least two of: SEO, SEM, Meta, Email, or Shopify.
• Strong commercial instinct and growth orientation.
• Ability to translate data into a clear client POV and land it.

Responsabilités

• Own a portfolio of eCommerce clients across SEO, SEM, Meta, Email and Web.
• Onboard new clients in partnership with Channel Leads.
• Conduct regular, strategic performance reviews that drive actions.
• Maintain a 360 view of performance across accounts and prioritise delivery.
• Identify growth opportunities and present business cases to clients.

Connaissances

Agency exp

Multichannel digital

Data-driven

Ownership mindset

Growth opportunities

Description du poste

Australia careers

Vacancy · Australia

Head of Client Success

ABOUT THE JOB

Your client’s ROAS is slipping. CAC is creeping up. MER is off.
Most Account Director send an update.
You already know what’s wrong – and you’re two steps into fixing it.

LION Digital is a premium eCommerce agency. Our clients are scaling brands that need more than a point of contact – they need a strategic partner who treats their revenue like it’s their own, spots what’s not working before anyone asks, and has a plan ready before the call ends.

WHAT THIS ROLE ACTUALLY IS

We’re looking for a Head of Client Success to join our Client Success team.

You’ll work closely with our Channel Leads to manage a portfolio of eCommerce clients, drive multichannel strategy, and make sure performance is always moving in the right direction.

This isn’t a relationship maintenance role. It’s a commercial one – you’re accountable for client growth, retention, and the quality of everything we deliver.

WHAT YOU’LL OWN

• A portfolio of eCommerce clients across SEO, SEM, Meta, Email and Web
• Onboarding new clients in partnership with Channel Leads
• Regular performance reviews – not status updates, but strategic conversations that drive next actions
• A 360 view of performance across your accounts – you know what’s working, what isn’t, and why Internal team coordination to keep delivery sharp and prioritised
• Proactively identifying growth opportunities within your portfolio and making the case for them Sharing eCommerce and retail trends with clients before they have to ask
• AI tools as a core part of how you work, not an afterthought

WHAT WE’RE LOOKING FOR

• 10+ years of agency experience managing eCommerce clients
• Real working knowledge of multichannel digital – MER, CAC, ROAS aren’t acronyms to you, they’re how you think
• Hands-on experience across at least two of: SEO, SEM, Meta, Email, or Shopify
• Strong commercial instinct – you spot growth opportunities and know how to act on them
• You turn data into a clear point of view – and you know how to land it with a client.
• Someone who takes ownership without being asked to

THIS ROLE ISN’T FOR YOU IF:

• You treat client calls as status updates
• You need direction to know what to prioritise
• You haven’t worked in or around eCommerce brands
• You’re not curious about how AI is changing agency work

WHAT’S IN IT FOR YOU

• Fully remote – Australia-based
• Competitive base + super + performance incentive
• Real career growth in a team that’s scaling
• Work with some of Australia’s leading eCommerce brands
• A collaborative team with a hands‑on culture

A senior partner from LION will be in touch within 5 working days.

More from Australia