Hybrid Marketing & Client Services Coordinator

Positive Mind Body; Gold Coast City; Hybrid; AUD 75,000 - 85,000; Full time

Job summary

Positive Mind Body is seeking a Marketing & Client Services Coordinator on the Gold Coast. You will be the first contact for participants and referrers, driving marketing and ensuring smooth client processes.

This blended role combines creative and organised work, with opportunities to shape marketing and intake functions for a growing national provider. You will work with the CEO/COO, travel for community engagement, and enjoy a hybrid WFH/office setup on the Gold Coast, offering a

Qualifications

• Tertiary qualification in Communications, Marketing, or Allied Health.
• Experience in marketing coordination or client services in an NDIS or health context.
• Knowledge of the NDIS Quality and Safeguards Framework.
• Strong written, verbal and digital communication skills.
• Excellent organisation and time management for juggling campaigns and admin deadlines.
• Working with Children Check.
• National Police Check (no older than 12 months).
• NDIS Worker Screening Check.
• Current Australian driver's licence (P2 or higher).

Responsibilities

• Leading social media and digital marketing initiatives
• Designing promotional materials and building brand awareness
• Building relationships with referral partners, community groups and sector networks
• Representing PMB at expos, community events and professional forums
• Tracking engagement and conversion data to see what's working
• Managing referrals from first enquiry through to onboarding
• Assist/provide oversight in renewing service agreements, and following up on renewals
• Keeping CRM and participant records accurate and confidential
• Following up with participants, families and referrers so nothing falls through the cracks
• Making sure intake processes and marketing materials meet NDIS requirements
• Regular supervision and professional mentoring from leadership
• A structured 6-month probation with regular check-ins and review
• Access to our Employee Assistance Program (EAP)
• Real input into improving our intake and referral systems

Skills

Marketing coordination

Client services

NDIS knowledge

Digital communication

Time management

Education

Tertiary qualification in Communications, Marketing, or Allied Health

Job description

Positive Mind Body is seeking a Marketing & Client Services Coordinator on the Gold Coast. You will be the first contact for participants and referrers, driving marketing and ensuring smooth client processes.

This blended role combines creative and organised work, with opportunities to shape marketing and intake functions for a growing national provider. You will work with the CEO/COO, travel for community engagement, and enjoy a hybrid WFH/office setup on the Gold Coast, offering a