Head of Centralised Retail Operations

Harris Farm Markets; Sydney; Presencial; AUD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Harris Farm Markets in Sydney is seeking a Head of Centralised Retail Operations to architect the operating standards that will underpin our growth from 35 stores to 50 by FY30.

You’ll own the Retail Playbook, the Store Manager development pipeline and the store communications architecture, ensuring every outlet achieves the same high standard, regardless of region or tenure. This is not advisory—you are the architect shaping real, day-to-day practice.

Formación

• Senior-level retail operations experience in fresh food, grocery or multi-site settings preferred.
• Ability to build and scale operational systems and playbooks.
• Systems thinking and a bias for standardisation across stores.

Responsabilidades

• Own the Retail Playbook as the group operating standard and ensure access across every store.
• Translate playbook disciplines into practical tools and checklists for store leaders.
• Own the Area Manager inspection system as the primary quality tool for the group.
• Develop and manage the Store Manager and Trainee pipeline including curriculum and assessments.
• Oversee daily Store Bulletin and coordinate inputs from Buying, Loss Prevention, Safety and HR.
• Collaborate with leadership to shape retail strategy and ensure consistent rollout.
• Drive Availability and Total Loss metrics through the network.
• Lead and grow the CoE team: Ops Coordinators, Store Communications Coordinator, and Reporting Analyst.

Descripción del empleo

You've built standards before but have you ever built the operating system an entire retail network runs on?

Harris Farm is scaling from 35 stores to 50 by FY30, and this role is central to making sure growth doesn't cost us the standard our name is built on. As Head of Centralised Retail Operations, you'll own the Retail Playbook, the Store Manager development pipeline, and the store communications architecture that determine whether every store, regardless of region or Store Manager tenure, performs to the same standard. This isn't an advisory seat. You're the architect.

What You'll Do

• Own the HFM Retail Playbook as the group operating standard, content, version control and accessibility across every store
• Translate the five Playbook disciplines into practical tools and checklists store leaders can apply independently
• Own the Area Manager deep-dive inspection system as the primary group quality tool
• Own the group-wide capability framework, curriculum and phase-gate assessments for the Store Manager and Trainee Store Manager pipeline
• Run the daily Store Bulletin as the single operational communications vehicle, coordinating inputs across Buying, Loss Prevention, Safety and HR
• Partner with the EGM in shaping retail strategy, contributing to how it's formed, not just how it lands
• Own the operational standards driving Availability and Total Loss outcomes across the network
• Lead, develop and manage the CoE team - Ops Coordinators, Store Communications Coordinator and Standards & Reporting Analyst

What You’ll Bring

We're looking for someone with significant senior-level retail operations experience — fresh food, grocery or high-complexity multi-site retail strongly preferred. Beyond that, we're looking for:

• Prior experience operating at store or area management level
• A track record of building operational systems, standards frameworks or playbooks at scale
• Systems thinking, you see the whole before the parts, and build for the exception as well as the average
• A collaborative, influencing leadership style, you work through Regional and Area Managers, not around them
• Field-grounded instincts, you spend time in stores and test standards against real conditions
• Strong fruit and vegetable knowledge is highly regarded

Why Harris Farm

Harris Farm is a family-owned Australian fresh food retailer with 30+ stores across NSW, ACT and QLD. Our Support Office is where purpose meets practice, a small, high-performing team that makes a real impact on a business people genuinely love.

Come as You Are, Grow as You Go — if you want your work to mean something and do it alongside people who genuinely care, this is that place.