Head of Operational Transformation – Operations Maintenance

Service Stream; Sydney; On-site; AUD 180,000 - 280,000; Full time

Job summary

Service Stream is seeking a Head of Operational Transformation to drive strategic improvements across its Operations Maintenance portfolio. The role focuses on leading high-impact initiatives, building business cases, and delivering measurable outcomes through AI-enabled solutions and data-driven decision making.

You will collaborate with senior leaders, clients, and operations teams to prioritise, justify, and implement initiatives that enhance productivity, quality, and profitability while

Qualifications

• Senior leadership experience in telecommunications, utilities, infrastructure, or field services.
• Proven success delivering large-scale transformation and performance initiatives.
• Strong commercial acumen with financial modelling and business-case development.
• Experience leading cross-functional programs with multiple stakeholders.
• Advanced analytical skills translating data into insights.
• Executive presence engaging frontline teams and C-suite stakeholders.

Responsibilities

• Develop and manage a portfolio of strategic improvement initiatives across a large-scale field services environment.
• Build robust business cases with financial modelling and quantified benefits.
• Drive productivity, cost optimisation, quality, and customer experience improvements.
• Lead cross-functional transformation programs from concept through benefit realisation.
• Leverage AI, automation, analytics, and digital tech to boost performance.
• Create executive dashboards and real-time reporting for meaningful insights.
• Partner with senior leaders and clients to align priorities and secure buy-in.
• Foster a culture of continuous improvement and execution excellence.

Skills

Senior leadership

Commercial acumen

Financial modelling

Cross-functional leadership

Analytical skills

Executive stakeholder engagement

Education

Business/Commerce/Engineering/Finance degree

Tools

Power BI

Tableau

Snowflake

Databricks

Automation platforms

AI tools

Job description

Primary Location

NSW - Chatswood

Job Description Summary

Service Stream is seeking an exceptional Head of Operational Transformation to drive strategic improvement initiatives across our operations maintenance business. This is a rare opportunity for a commercially astute and influential leader to create lasting impact through operational excellence, data-driven decision making, AI-enabled transformation, and measurable financial outcomes.

About the Role

Head of Operational Transformation – Operations Maintenance

Lead transformation. Unlock value. Shape the future of field operations.

Service Stream is seeking an exceptional Head of Operational Transformation to drive strategic improvement initiatives across our operations maintenance business. This is a rare opportunity for a commercially astute and influential leader to create lasting impact through operational excellence, data-driven decision making, AI-enabled transformation, and measurable financial outcomes.

Working closely with senior leaders, operational teams, and key client stakeholders, you’ll identify opportunities, build compelling business cases, and lead the implementation of high-value initiatives that improve productivity, customer outcomes, quality, and profitability.

What You’ll Be Doing

As the Head of Operational Transformation, you will:

• Develop and manage a portfolio of strategic improvement initiatives across a large-scale field services environment.
• Build robust business cases supported by financial modelling, quantified benefits, and clear implementation pathways.
• Drive operational excellence through productivity improvement, cost optimisation, quality enhancement, and customer experience uplift.
• Lead cross-functional transformation programs from concept through to benefit realisation.
• Leverage AI, automation, analytics, and digital technologies to improve operational performance and decision-making.
• Create executive dashboards and real-time reporting that provide meaningful business insights.
• Partner closely with senior leaders and clients to align priorities, secure buy-in, and deliver sustainable outcomes.
• Foster a culture of continuous improvement, innovation, accountability, and execution excellence.

What We’re Looking For

You’ll be recognised as a transformation leader who thrives on solving complex operational challenges and turning strategy into results.

Essential Experience

• Senior leadership experience within telecommunications, utilities, infrastructure, field services, or similarly complex operational environments.
• Demonstrated success delivering large-scale transformation, operational improvement, and business performance initiatives.
• Strong commercial acumen, financial modelling, and business case development capability.
• Experience leading cross-functional programs involving multiple stakeholders.
• Advanced analytical skills and the ability to translate data into actionable insights.
• Executive presence with proven capability engaging both frontline teams and C-suite stakeholders.

Highly Regarded

• Experience working with NBN or major telecommunications clients.
• Lean Six Sigma, Operational Excellence, Change Management, or Project Management certifications.
• Experience with Power BI, Tableau, Snowflake, Databricks, automation platforms, or AI-enabled solutions.
• Qualifications in Business, Commerce, Engineering, Finance, Operations, or a related discipline.

Why Join Service Stream?

This is more than a transformation role. It’s an opportunity to influence the direction of a nationally significant operation and deliver meaningful business outcomes at scale.

You’ll join a business that values:

• Safety - We care about our people, customers, and communities.
• Delivery - We do what we say we’ll do.
• People - We foster inclusion, respect, and collaboration.
• Accountability - We own our results and make an impact.

If you’re a strategic thinker with a passion for operational excellence, continuous improvement, AI-driven innovation, and delivering measurable business outcomes, we’d love to hear from you.

Department

GBIS