Hardware Technician

Lucida; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Superannuation

Company vehicle

Training & development

Supportive management

Diverse projects

Job summary

Lucida, Melbourne-based partner in critical communication and security systems, is seeking a field technician to service hospital and aged-care facilities across Victoria. You’ll diagnose faults, install and configure new hardware, and deliver project work on customer sites with a collaborative engineering team.

You will gain exposure to nurse call, access control, CCTV, telephony, networking and cybersecurity, with a focus on reliable customer support and professional growth.

Qualifications

• 3+ years in IT, networking, communications or electronic security.
• Strong troubleshooting and fault-finding skills.
• A solid understanding of IP networking and communication technologies.
• Strong communication skills and a customer-focused approach.

Responsibilities

• Preventative and corrective maintenance across healthcare sites.
• Diagnosing and resolving faults across communication, security and nurse call systems.
• Installing, configuring and commissioning new hardware and solutions.
• Building trusted relationships with customers through reliable technical support.
• Working with experienced technicians to deliver upgrades and new projects.
• Participating in a paid after-hours support roster shared across the team.

Skills

3+ years IT

Networking & security

IP networking

Customer-focused

Troubleshooting

Tools

Integriti

Hikvision

Job description

Melbourne | $80,000–$100,000 + Super + Company Vehicle/Allowance

Company

Lucida are partnering with an established technology solutions provider that designs, installs and supports critical communication, security and nurse call systems for hospitals and aged care facilities across Victoria.

Their work helps healthcare providers deliver safe, reliable care every day. With a broad technology portfolio and a collaborative technical team, this is an opportunity to build your skills across multiple disciplines while working on infrastructure that genuinely matters.

What You’ll Do

You’ll spend most of your time on customer sites across Melbourne, providing technical support, maintenance and project delivery for critical communication and security systems.

Your responsibilities will include:

• Preventative and corrective maintenance across healthcare sites.
• Diagnosing and resolving faults across communication, security and nurse call systems.
• Installing, configuring and commissioning new hardware and solutions.
• Building trusted relationships with customers through reliable technical support.
• Working with experienced technicians to deliver upgrades and new projects.
• Participating in a paid after-hours support roster shared across the team.

You’ll gain exposure to technologies including:

• Nurse Call
• Access Control
• CCTV
• Paging
• Telephony
• Networking
• Cybersecurity

Must-Have Skills

We’re looking for someone who brings:

• 3 years or more in IT, networking, communications or electronic security
• Strong troubleshooting and fault-finding skills
• A solid understanding of IP networking and communication technologies
• Strong communication skills and a customer-focused approach

Experience with one or more of the following technologies:

• Integriti
• Hikvision

Highly regarded

Experience with nurse call systems or healthcare technologies will be highly regarded but not essential.

Growth

This role offers the opportunity to develop technical depth across a broad range of technologies rather than specialising in just one.

As your experience grows, you’ll take on more complex troubleshooting, commissioning and project work while building expertise across healthcare communications, networking and security technologies. You’ll become a trusted technical resource for customers and an integral member of a collaborative engineering team.

What’s On Offer

• $80,000–$100,000 + Super.
• Company vehicle or vehicle allowance.
• Ongoing technical training and development.
• Supportive and dynamic management team
• Exposure to a diverse range of technologies and projects.
• A stable, long-term career supporting critical healthcare infrastructure.
• A collaborative team that values technical expertise, initiative and reliability.
• The opportunity to make a genuine impact by supporting systems that healthcare professionals rely on every day.