Hands-On Pub Leader & Guest Experience Champion

Endeavour Group Careers; Gatton; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

ALH Hotels discount card

Wellbeing support via Endeavour Group

Job summary

Endeavour Group’s Royal Hotel in Gatton is seeking a floor-owning Assistant Manager to lead a busy pub team, ensuring top-tier service and community engagement. This hands-on role requires physical tasks, licensing compliance, and strong front-of-house leadership across bar, bistro, and gaming areas.

You will mentor staff, collaborate with the Publican, and help maintain high standards while delivering an energetic, welcoming atmosphere for locals and visitors alike.

Qualifications

• Hands-on role with manual handling and lifting as part of regular duties.
• Must hold RSA/RSG, RMLV and Approved Managers Licence as per state requirements.
• Experience supervising in bar, bistro or gaming room favored.
• Confident, prideful and people-oriented leader capable of representing the pub when the boss is away.

Responsibilities

• Know the locals well and become part of the crew.
• Support the Publican to run the pub smoothly, safely, and with great vibe.
• Learn the ropes of being a Publican while leading a team of hospo staff.
• Manage hiccups before they become problems.
• Bring energy, service, and smiles on every shift.

Skills

People skills

Leadership

Customer service

Team coordination

Education

RSA/RSG, RMLV and Approved Managers Licence

Job description

Endeavour Group’s Royal Hotel in Gatton is seeking a floor-owning Assistant Manager to lead a busy pub team, ensuring top-tier service and community engagement. This hands-on role requires physical tasks, licensing compliance, and strong front-of-house leadership across bar, bistro, and gaming areas.

You will mentor staff, collaborate with the Publican, and help maintain high standards while delivering an energetic, welcoming atmosphere for locals and visitors alike.