Hands-On Hotel Manager: Lead Ops & Guest Experience

Central Apartment Group; Gladstone Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Central Apartment Group is seeking a hands-on Hotel Manager or Management Couple for a Gladstone property. You will oversee daily operations, from administration to front desk, housekeeping, and maintenance, ensuring smooth operations and guest satisfaction.

The role requires strong leadership, excellent customer service, and a willingness to get involved across all areas of the business. Local candidates or relocation are welcome.

Qualifications

• Strong leadership to bring out the best in a team.
• Experience with building management and body corporate.
• Willingness to be involved across every part of the business.
• Genuine customer service skills and capability with the public.
• Excellent computer and admin skills.
• Experience with RMS or similar accommodation booking systems.

Responsibilities

• Run day-to-day operations of the property including admin, front office, housekeeping, and maintenance.
• Oversee conference facilities at select locations.
• Lead and develop the onsite team to deliver a high standard of guest service.

Skills

Leadership

Customer service

Administrative skills

Team motivation

Public interaction

Building management

Tools

RMS booking system

Job description

Central Apartment Group is seeking a hands-on Hotel Manager or Management Couple for a Gladstone property. You will oversee daily operations, from administration to front desk, housekeeping, and maintenance, ensuring smooth operations and guest satisfaction.

The role requires strong leadership, excellent customer service, and a willingness to get involved across all areas of the business. Local candidates or relocation are welcome.